Endpoint Technician 00432

Posting Details

Position Information

Working Title Endpoint Technician 00432 Role Title Information Technology Specialist I Position Number 00432 FLSA Non Exempt Appointment Type Full Time Type of Posting General Public Is Sensitive Position? No If Sensitive Position, please paste statement Designated Personnel Yes Responsible Employee

This position is designated as a "responsible employee" who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

If Designated Personnel, please paste statement

This position is a "designated position" meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest No If Statement of Economic Interest, please paste statement Is this a restricted position subject to availability of funding? No If Restricted Position, please paste statement Departmental Objective

Our core mission is to support the computing infrastructure that underpins the University's information systems. We aim to assist customers throughout the campus community in leveraging these systems to their fullest potential. This includes providing technical assistance and guidance and developing and implementing new solutions to improve system efficiency and effectiveness. Our team works closely with stakeholders across the University to ensure that our services align with the community's needs and contribute to the institution's overall success.

Purpose of the Position

To provide technical support services that maintain and support Christopher Newport University's technology infrastructure, with a primary focus on endpoint computing. This position provides high quality technical and customer support to the CNU community across Windows, macOS, mobile devices, and associated peripherals.

The position works closely with Endpoint Administrators and other IT Services staff to support modern endpoint management, device provisioning, software deployment, configuration, security, and lifecycle processes. The position also develops and maintains technical documentation, standard operating procedures, and troubleshooting resources to support consistent and efficient service delivery.

Through direct customer support, proactive troubleshooting, process improvement, and collaboration with endpoint administrators, this position helps ensure University endpoint systems remain reliable, secure, efficiently managed, and responsive to the needs of the CNU community.

Knowledge, Skills, and Abilities Related to Position

• Knowledge of Microsoft Windows and Apple macOS operating systems, including installation, configuration, maintenance, and troubleshooting.
• Knowledge of modern endpoint management concepts, including mobile device management, device provisioning, configuration profiles, application deployment, device compliance, and lifecycle management.
• Familiarity with endpoint management platforms such as Microsoft Intune and Jamf Pro.
• Familiarity with Microsoft 365 and Microsoft Entra authentication concepts, including Multi Factor Authentication, device registration, and common authentication troubleshooting.
• Familiarity with endpoint security concepts and security management tools such as Microsoft Defender for Endpoint.
• Knowledge of software and hardware installation, configuration, troubleshooting, and repair.
• Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, wired and wireless connectivity, and common network troubleshooting techniques.
• Familiarity with IT service management and ticketing systems.
• Excellent interpersonal and communication skills.
• Exceptional verbal and written customer service skills.
• Ability to model high levels of professionalism, integrity, and appropriate workplace behavior.
• Ability to effectively document technical work, troubleshooting procedures, and customer interactions.
• Ability to learn new technologies and processes, identify gaps in existing practices, and recommend improvements that enhance service delivery, reliability, and efficiency.

Education, Experience, Licensure, Certification Required

Education:

• High school graduate or equivalent education/experience that equates to a high school diploma.

Certification(s):

• Jamf 100 certification or the ability to obtain Jamf 100 certification within six months of employment.

Experience:

• Experience providing front line customer service, gathering information, diagnosing issues, or troubleshooting end user technology.
• Experience installing, configuring, troubleshooting, or maintaining Microsoft Windows and/or Apple macOS operating systems.
• Experience working with computer hardware, software applications, peripherals, or common endpoint technologies.
• Experience working in a technology support, service desk, help desk, or similar customer focused technical environment.

Additional Consideration(s)

Education:

• Bachelor's degree in computer science, information technology, a related technical field, or equivalent relevant professional experience.

Certifications:

• Apple, Jamf, Microsoft, CompTIA A+, CompTIA Network+, or other relevant information technology certifications.

Experience:

• Experience working with IT service management or ticketing platforms such as HelpSpot or similar systems.
• Experience using endpoint management tools such as Microsoft Intune, Jamf Pro, or comparable device management platforms.
• Experience with managed application deployment and patching technologies such as Patch My PC or similar solutions.
• Experience supporting endpoint security technologies such as Microsoft Defender for Endpoint.
• Experience troubleshooting Microsoft Entra authentication, Multi Factor Authentication, device registration, or similar identity and access management technologies.
• Experience with Apple management technologies and processes, including Apple School Manager, Automated Device Enrollment, Mobile Device Management, configuration profiles, macOS Recovery, or managed application deployment.
• Familiarity with mobile devices and operating systems including iOS, iPadOS, and Android.
• Experience supporting technology within a college or university environment.
• Experience documenting technical procedures, standard operating procedures, or knowledge base information.

Salary Information Salary $47,288 to $59,110, Commensurate with Education and Experience CNU Information

This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/.

Role Code 39111 Conditions of Employment

• This is a classified position. New and returning classified employees are required to complete a 12-month probationary period.
• Selected candidate must attend a 2-day New Employee Orientation Program.

Is this position telework eligible? Yes Telework Eligibility Disclaimer

This position is eligible for periodic telework as determined by the department. Eligibility is not guaranteed, and is subject to supervisor approval. Eligibility will depend on the likelihood of the employee's success in a telework arrangement and the supervisor's ability to manage telework. Departments and/or Human Resources may modify or revoke eligibility at any time. Employees will be required to sign a Telework Agreement.

Physical/Cognitive Requirements

Light Lifting (less than 20 lbs.) Essential Moderate Lifting (20-50 lbs.) Essential Heavy Lifting (more than 50 lbs.) Marginal Pushing/Pulling Essential Standing Essential Sitting Essential Bending Essential Walking Essential Climbing Non-Applicable Reaching Essential Repetitive Motion Essential List other physical requirements

Emotional Demands

Fast Pace Essential Average Pace Essential Multiple Priorities Essential Intense Customer Interaction Essential Multiple Stimuli Essential Frequency Changes Essential

Mental/Sensory Demands

Memory Essential Reasoning Essential Hearing Essential Reading Essential Analyzing Essential Logic Essential Verbal Communication Essential Written Communication Essential List other mental/sensory requirements

Posting Detail Information

Posting Number PS1260P Number of Vacancies 1 Posting Date 09/14/2026 Closing Date 09/21/2026 Open Until Filled No Special Instructions to Applicants

CNU will only accept online applications through the jobs.cnu.edu website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North - 321 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm).

In order to be considered for this position, your application must provide evidence of experience and/or education supporting the requirements outlined in the posting. We encourage you to be clear and specific when describing your experience. *Responses to supplemental questions alone are not considered evidence of experience and/or education.

Quick Link for Direct Access to Posting https://jobs.cnu.edu/postings/21225 Advertising Text EEO/Diversity Statement(s)

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Notice of Non-Discrimination & Title IX Policy Statement

Reasonable Accommodation Request

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Alternative Hiring Process

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.

To be considered for this opportunity, applicants will need to upload an approved AHP Letter received from the Department for Aging & Rehabilitative Services (DARS) or from the Department for the Blind & Vision Impaired (DBVI) to their applications.

Note: Certificates of Disability provided by DARS or DBVI dated April 1, 2022, through February 29, 2024, will still be accepted as applicable for the AHP. The name change to AHP Letter became effective March 1, 2024.

Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Background Check

Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have a valid Interagency Placement Screening Form (Yellow Card)? This form is provided to Commonwealth of Virginia employees when they are notified that they will be affected by a layoff per Policy 1.30. This form must be attached in order to receive credit.

• Yes

• No

• Do you have a Preferential Hiring Form (Blue Card)? This form is provided to Commonwealth of Virginia employees when they are notified that they will be affected by a layoff per Policy 1.30. This form must be attached in order to receive credit.

• Yes

• No

• • Have you retired from a VRS covered position?

• Yes

• No

• Would you like to be considered for the Alternative Hiring Process (AHP)?

• Yes

• No

• If you would like to be considered for the Alternative Hiring Process (AHP), did you provide your AHP Letter?

• Yes

• No

• • Are you a high school graduate, or do you have equivalent education/experience that equates to a high school diploma?

• Yes

• No

• • Do you currently hold the Jamf Certified Associate (Jamf 100) certification, or do you have the ability to obtain it within six months of employment?

• Yes

• No

• • Do you have experience providing front line customer service, gathering information, diagnosing issues, or troubleshooting end user technology?

• Yes

• No

• • Do you have experience installing, configuring, troubleshooting, or maintaining Microsoft Windows and/or Apple macOS operating systems?

• Yes

• No

• • Do you have experience working with computer hardware, software applications, peripherals, or common endpoint technologies?

• Yes

• No

• • Do you have experience working in a technology support, service desk, help desk, or similar customer focused technical environment?

• Yes

• No

• Do you have a Bachelor's degree in computer science, information technology, a related technical field, or equivalent relevant professional experience?

• Yes

• No

• Do you have any Apple, Jamf, Microsoft, CompTIA A+, CompTIA Network+, or other relevant information technology certifications?

• Yes

• No

• Do you have experience working with IT service management or ticketing platforms such as HelpSpot or similar systems?

• Yes

• No

• Do you have experience using endpoint management tools such as Microsoft Intune, Jamf Pro, or comparable device management platforms?

• Yes

• No

• Do you have experience with managed application deployment and patching technologies such as Patch My PC or similar solutions?

• Yes

• No

• Do you have experience supporting endpoint security technologies such as Microsoft Defender for Endpoint?

• Yes

• No

• Do you have experience troubleshooting Microsoft Entra authentication, Multi Factor Authentication, device registration, or similar identity and access management technologies?

• Yes

• No

• Do you have experience with Apple management technologies and processes, including Apple School Manager, Automated Device Enrollment, Mobile Device Management, configuration profiles, macOS Recovery, or managed application deployment?

• Yes

• No

• Do you have familiarity with mobile devices and operating systems including iOS, iPadOS, and Android?

• Yes

• No

• Do you have experience supporting technology within a college or university environment?

• Yes

• No

• Do you have experience documenting technical procedures, standard operating procedures, or knowledge base information?

• Yes

• No

Documents Needed To Apply

Required Documents

Optional Documents

• Cover Letter
• Resume
• Transcripts
• Licensure/Certification
• Other Application Materials
• DD214
• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter