Endpoint Technician II - Innovation & Technology Services

Endpoint Technician II - Innovation & Technology Services

Salary

$61,845.00 Annually

Location

1000 Business Center Drive, Suite 120, GA

Job Type

Full-Time Permanent

Job Number

2603260

Department

Innovation + Technology Services

Opening Date

06/23/2026

Closing Date

7/5/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Purpose

Keep the City Connected. Support Critical Technology. Make a Difference.

The City of Savannahs Innovation & Technology Services (ITS) Department is seeking a skilled, customer-focused, and solutions-oriented Endpoint Technician II to support the technology systems that keep City operations running efficiently and effectively.

This position serves as a key member of the IT support team, providing Tier 1 and Tier 2 technical support for desktop computers, laptops, mobile devices, printers, software applications, and network-connected systems. The ideal candidate enjoys troubleshooting complex technical issues, delivering exceptional customer service, and working collaboratively to support the technology needs of departments across the City. As the new Endpoint Technician II, youll have the opportunity to work with diverse technologies, support mission-critical systems, participate in technology projects, and contribute to innovative solutions that enhance public services for our community. The new Endpoint Technician II will install and support the City's network infrastructure and troubleshoots and resolves outages and interruptions.

Why Join the City of Savannah?

At the City of Savannah, technology plays a critical role in supporting public safety, infrastructure, city services, and community engagement. As an Endpoint Technician II, youll help ensure employees have the tools and support they need to serve our residents effectively. If youre passionate about technology, enjoy solving problems, and thrive in a customer-focused environment, we encourage you to apply and become part of our innovative and collaborative IT team.

We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance,employee/spouse/childsupplemental life insurance, short-term disability, tuition reimbursement,wellness programs, deferred compensationplan (457 B), pension plan, flexible spending account,home purchase assistance and 12 paid holidays!

Women, Minorities, and Veterans Are Encouraged to Apply

Essential Job Functions

• Responds to Tier 1 and Tier 2 support tickets via phone, email, in-person, or remote tools, ensuring timely and professional resolution of technical issues.
• Installs, configures, troubleshoots, and maintains desktop computers, laptops, printers, scanners, and other peripheral devices.
• Coordinates onsite support and responds to urgent technical issues related to networks, applications, hardware, and city-wide systems, including emergency services and natural disaster events.
• Manages user accounts and access permissions for systems including email, phone, applications, and network groups.
• Provides first-level support for software and application issues, escalating to Tier 3 teams as needed while remaining within defined permissions.
• Participates in IT projects by assisting with application deployments, hardware rollouts, and system upgrades in collaboration with project managers.
• Maintains accurate documentation of work performed and supports inventory control by cleaning and organizing equipment and supplies.
• Communicates with internal departments to analyze technology needs and provide tailored support for business processes.
• Researches emerging technologies and contributes ideas for improving IT services and solutions.
• Delivers a high standard of customer service and maintains positive working relationships with end users and IT team members.
• Performs other related duties as assigned.

Minimum Qualifications

Requires Associate or Technical Degree and Comp TIA-A + Core and IT Technician (220-601 & 220-62) certification plus two years of experience; or any equivalent combination of education, training, and experience.

Must possess and maintain a valid state drivers license with an acceptable driving history.

Requires the ability to carry a minimum of sixty-five pounds for considerable distance and up and down stairs; and the ability to differentiate colors and shades of color

Additional Requirements

Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

Additional Information

• Knowledge of programming principles and techniques.
• Knowledge of networking protocols, infrastructure, and behavior.
• Knowledge of networking, command line interface, switching, routing, and basic standards.
• Knowledge of fiber optic cabling.
• Skill in compiling and analyzing data.
• Skill in troubleshooting peripheral devices.
• Skill in performing mathematical calculations.
• Skill in operating standard office equipment.
• Skill in oral and written communication.

CITY OF SAVANNAH EMPLOYEE BENEFITS

Overview of Benefits

Paid Holiday

Paid Vacation

Paid Sick Leave

Defined Benefit Retirement Pension Plan

Protective Services Retirement Plan (select positions)

Deferred Compensation Retirement Plan

Retirement Seminars

PPO Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wellness Programs

Health & Wellness Incentives

Long Term Disability

Excellence and Service Recognition

Employee Development and In-Service Training

Educational Assistance Program

Uniform Allowance (select positions)

Employee Assistance Program

Discounts and Memberships

Employee Relations

Direct Deposit

Credit Union

Pretax Parking Deductions

Employer Assisted Home Purchase Program

Domestic Partnership Benefits

Healthcare

PPO Medical Plus Plan

PPO Medical Basic Plan

Dental Plus Plan

Dental Basic Plan

Vision Service Plan

Life Insurance

Basic Life and ADD

Supplemental Life Employee

Supplemental Life Spouse

Supplemental Life Child

Benefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee.

01

Do you have a valid drivers license?

• Yes
• No

02

Do you have an Associate or Technical Degree and Comp TIA-A + Core and IT Technician (220-601 & 220-62) certification plus two years of experience; or any equivalent combination of education, training, and experience?

• Yes
• No

03

Supplemental Question 1 Describe your experience providing desktop, endpoint, help desk, or technical support services. Include the types of hardware, software, operating systems, and technologies you have supported. (The name of the employer where this experience was obtained must be listed in the WORK HISTORY section of the application).

04

Supplemental Question 2 Describe a complex technical issue you were responsible for resolving. What troubleshooting steps did you take, what tools did you use, and what was the outcome?

05

Supplemental Question 3 This position requires frequent interaction with employees who may have varying levels of technical knowledge. Describe a situation where you assisted a frustrated or non-technical customer. How did you communicate the issue and ensure a positive customer experience?

06

Supplemental Question 4 Describe your experience supporting network connectivity, user accounts, printers, mobile devices, or other infrastructure-related technologies. Include any experience with Active Directory, Microsoft 365, switches, routers, or fiber optic environments.

07

Supplemental Question 5 Technology support teams often manage multiple incidents, service requests, and urgent issues simultaneously. Describe how you prioritize competing requests and ensure critical issues are resolved in a timely manner while maintaining excellent customer service.

Required Question

Employer City of Savannah

Address 6600 Abercorn Street

Suite 100

Savannah, Georgia, 31405

Phone 912-651-6484

Website http://www.savannahga.gov