Energy Assistance Coordinator (Bilingual Spanish/Vietnamese)

Energy Assistance Coordinator (Bilingual Spanish/Vietnamese)

AGENCY MISSION: Our mission is to build a community free from poverty by creating hope, opportunity, and action. We change lives by providing essential services, work together to improve our lives, organize for justice, and inspire our community to love, serve, and share.

JOB DESCRIPTION

Sacred Heart Community Service, a community-based nonprofit organization, is looking for a full-time Energy Assistance Coordinator. This individual must be highly organized, possess an ability to work flexibly and creatively, and have a passion for our mission - to change lives and impact poverty. For 62 years, Sacred Heart has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines meeting basic needs, offering tools for self-sufficiency, and engaging the wider community to be involved.

POSITION SUMMARY

This position is responsible for assisting with coordination and service provided through the Energy Department. The Energy Program is a program designed to provide annual utility credit to qualified program participants. Daily responsibilities will include outreach to customers, auditing and processing applications, data entry, customer registration support, and energy and water conservation education.

DESCRIPTION OF DUTIES

Financial Assistance Application Processing (75 -80%)

• Audit energy and water assistance applications for completeness, accuracy, and necessary documentation.
• Meet with customers and collect data to determine program eligibility based on application and documentation.
• Respond promptly to customer needs.
• Maintain accurate customer records; provide reports and statistics as requested.
• Assist customers in completion of application for assistance as needed.
• Processes financial assistance payments and close out files as needed.
• Enter data into the program database system and ensure accurate and timely data entry. • Prioritize and register energy and water assistance application into statewide processing system. • Assist with opening application and payment notifications.

Outreach and Engagement (10-15%)

• Provide customer education related to conserving energy, water conservation, and

weatherization services.

• Publicly represents program and organization through community outreach, including but not limited to canvassing neighborhoods, community fairs, and other events.
• Provide information and referral to other agencies/resources as appropriate.
• Provide budget management to clients as required by contract.
• Implement & supports goals and objectives of SHCS through utilization of volunteers, providing volunteers with vision, encouragement, and training.
• Participate in the planning and evaluation of SHCS programs through staff meetings, staff retreats, volunteer meetings, and surveys.

Agency Participation and Leadership (5%)

• Supports the planning and implementation of agency-wide programs, events, and outreach efforts. Attends staff meetings, retreats, and other team and agency events.
• Perform other duties as assigned.

Required Qualifications and Experience

• Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty.
• Bachelor's degree in human services, social work, or a related field; or four (4) years of equivalent professional experience.
• Bilingual/Biliterate English-Spanish/Vietnamese required.
• Strong written and verbal customer service skills.
• Computer skills, including demonstrated proficiency in use of computer applications in Google Suite or Microsoft Word and Excel, customer database, and web-based applications.
• Ability to calculate mathematical formulas.
• Strong written and verbal communication skills.
• Strong organizational and time management skills
• Adapts to changes in the work environment; manages competing demands; and attention to detail. • Ability to maintain and respect the customer confidentiality and privacy.
• Strong interpersonal skills with demonstrated proficiency in handling both face-to-face and phone- based customer interactions.
• Adhere and comply with agency policies and procedures.
• Ability to work collaboratively in a team environment and to work independently with limited supervision when necessary.
• Ability to work with diverse community and groups.
• This position requires computer literacy and usage for 6-8 hours a day.
• Must maintain a reliable department schedule while remaining flexible to agency schedule changes. Must have proven ability to multi‐task, highly organized, and attention to detail required. • Valid CA driver's license, reliable personal vehicle, and vehicle insurance.
• Complete and pass a background check.

Preferred Qualifications and Experience

• Experience with financial assistance programs and processing/auditing applications.
• Experience engaging and/or managing volunteers preferred.

COMPENSATION:

This is a full-time non-exempt position that pays $27.72/hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union's negotiated salary schedule beginning at Step 1 and including step increases based on tenure.

Energy Assistance Coordinator

0-6 months

6-18 months

18-30 months

30 months or more

Starting Time Range

Step 1

Step 2

Step 3

Step 4

November 1, 2024 - October 31, 2025- (3% COLA)

$26.91

$27.32

$27.73

$28.14

November 1, 2025 - October 31, 2026 -(3% COLA)

$27.72

$28.14

$28.56

$28.99

November 1, 2026 - October 31, 2027 -(3% COLA)

$28.55

$28.98

$29.42

$29.86

Excellent benefits include fully paid medical insurance for employees, and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more.

Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.

Rev. 04/01/26