Analysis Skills, Background Investigation, Communication Skills, Customer Relations, Customer Support/Service, Establish Priorities, Mathematics, Microsoft Office, Multitasking, Needs Assessment, Order Processing, Organizational Skills, Presentation/Verbal Skills, Product Development, Resolve Customer Issues, Time Management, Writing Skills
Job Title: Energy CSR
Reports to: Energy Lead
Employment Status: Full time, hourly, non-exempt
Position Objective: The Customer Service Representative serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about propane & liquid fuel orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.
Occupation Specific Tasks:
- Ability to interact with customers in a consistently positive and professional manner
- Managing large amounts of inbound telephone calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Handle all paperwork associated with customer transactions
- Enter orders into software systems daily
- Develop product knowledge to answer customer inquiries
- Manage payments for propane fills and fill customer tanks
- Work in a well-organized manner
- Support other positions as needed
- Perform other tasks as assigned by the manager
Skills/Qualifications:
- Excellent written and verbal communication skills
- Microsoft Office experience
- Customer Service skills
- Must have good analytical and mathematical skills
- Ability to multi-task, set priorities and manage time effectively
- Knowledge of propane and liquid fuel a plus
- Must be able to lift 50# repetitively throughout the day
Education: High School Graduate or equivalent.
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