Communication Skills, Consumer Branding, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Driver's License, Energy & Utilities, Energy Efficiency, Establish Priorities, Mobile Devices, Needs Assessment, Office Suites, Presentation/Verbal Skills, Problem Solving Skills, Set Goals, Time Management, Training/Teaching, Weatherization, Willing to Travel
JOB SUMMARY
The Energy Educator will provide residential energy assessments for pre-qualified utility customers. Energy assessments will include walk through educational discussions with the customer about their energy use and tips for reducing energy consumption. In addition, the Energy Educator will install energy savings products such as programmable thermostats and LED Light bulbs, based on customer needs. The assessment and direct installation of products will be conducted with the goal of increasing customer satisfaction with the utility client.
DUTIES AND RESPONSIBILITIES
- Ensure that established daily performance goals are met through onsite visits and installation of energy saving measures including thermostats, often in a fast-paced environment.
- Work independently to conduct energy assessments. This includes travel to the homes, meeting with the customer, completing paperwork, and using a handheld tablet to input energy saving measures accurately, recommendations and interface with multiple databases and outlook interfaces.
- Be able to recommend other utility programs for the customer to participate in.
- Ensure that client brand is accurately displayed via a uniform, print collateral, table displays, etc.
- Strive for 100% customer satisfaction
- Advise internal teams on any relevant program concerns and recommend changes to current procedures based on field interactions and customer feedback
- Performs related work as required
QUALIFICATIONS
- Related training and/or experience in maintenance, weatherization and/or energy efficiency principals and techniques preferred.
- Customer service experience desired
- Ability to learn and work with new technology (e.g. handheld data devices, Office Suite)
- Ability to communicate with technical and non-technical individuals
- Ability to prioritize activities and meet established goals and deadlines
- Ability to work independently, take initiative, and handle a variety of activities concurrently
- Ability to travel locally
- Exemplary communication and presentation skills
- Problem-solver with ability to respond to a diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule while providing excellent customer service
Physically able to bend, stoop, reach, and work in various home environments
Valid driver’s license with a clean driving record
Must pass a criminal background check and drug screening
What We Offer
Competitive hourly pay (commensurate with experience)
Paid Time Off (PTO) and paid holidays
Comprehensive health, dental, vision, and life insurance
401(k) match program
Company-sponsored training and tuition reimbursement
Career growth opportunities in energy efficiency and home performance
Equal Opportunity Employer:
We are an equal opportunity employer and are committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.