Energy Efficiency Program Manager

JOB SPECIFIC QUALIFICATIONS:

Required:

• B.S. Degree in Management, Engineering, Business, and 5+ years of experience in the space of energy efficiency programs and business development. In lieu of a degree, 9+ years of experience in the space of energy efficiency programs and business development.
• Experience managing vendor performance, and leading cross-functional teams; Energy Efficiency or Electric Vehicle program experience; experience in Business/Customer Relationship Development.
• Management / leadership experience working with cross-functional teams.
• Valid US driver's license.

Desired:

• Certified Energy Manager (CEM) certification.
• MBA or Advanced Degree.

JOB RESPONSIBILITIES :

• Business development (C&I): Develop and manage a commercial and industrial pipeline across the assigned New Jersey territory - prospecting, qualifying, and closing energy-efficiency projects with C&I customers - and progress opportunities through a defined multi-stage sales process in Salesforce / eTrac.
• Residential support (as needed): Refer residential opportunities encountered in the field into the appropriate residential program pathways.
• Oversee the performance of vendor(s), both office and field, that have been contracted to deliver program services; manage employee performance; ensure safety protocols and practices are followed.
• Lead and participate in cross-functional teams, including other CES members, Customer Care, Contracting, Procurement, Legal, Marketing, IT, etc., as required to deliver program services, enhance program delivery / customer experience, and resolve business issues.
• Develop and maintain program processes. Provide oversight for business controls, process improvement, and compliance. Identify and implement process improvements and automate where possible.
• Monitor program Key Performance Indicators to ensure program delivery meets business plan expectations and regulatory requirements; prepare and present program and project status reports to customers and management.
• Advocacy & territory engagement: Serve as a company advocate across the territory, building relationships with community, municipal, and trade-association partners to drive C&I program awareness, and capturing Voice of the Customer feedback and field intelligence for program teams.
• Assist with special projects as necessary.
• This leader must foster an inclusive work environment and respect all aspects of diversity. Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.