Analysis Skills, Calendar Management, Communication Skills, Community Programs, Customer Support/Service, Data Collection, Data Entry, Detail Oriented, Energy Efficiency, Executive Assistant Skills , Green Business, Interpersonal Skills, Multilingual, Onboarding, Organizational Skills, Plan Meetings, Project/Program Management, Record Keeping, Spanish Language, Team Player
rate depending on qualifications and experience, 5% differential for bilingual spanish at b1 proficiency
Job Description Terms & conditions
Department
Energy Services
Location
500 Tausick Way Walla Walla, WA 99362
Job Title
Energy Program Participant Intake Specialist
Reports to
Chinelle Carrington
Title
Executive Assistant
Supervises: N/A
Full-time
Part-time
Salary _______ /month
Wage_$17.50 - $20.00/hour depending on qualifications
Hours: _20-30_ /week
Days: Weekdays
Time: 10A - 3P (or similar)
General Description:
A part time position, the Energy Services Participant Intake Specialist will field incoming participant calls and, as applicable, register them into the Community Energy Efficiency Program (CEEP). The Intake Specialist plays a crucial role in the success of our energy efficiency program by serving as the first point of contact for participants. This position involves managing initial participant interactions, gathering essential information, and ensuring a smooth onboarding process. The ideal candidate is detail-oriented, efficient, and participant-focused.
Key Responsibilities:
- Participant Interaction: Engage with participants via phone to provide information about the energy efficiency program and answer any initial questions.
- Data Collection: Accurately collect and record participant information per program specifications.
- Program Process: Understand and clearly communicate program process.
- Scheduling: Coordinate and schedule appointments for energy assessments and final inspections.
- Participant Support: Provide ongoing support to participants throughout the program process in a polite, helpful, and professional manner.
- Collaboration: Work closely with other team members, including energy auditors and program managers, to ensure a seamless experience.
- Other tasks and duties as assigned.
Qualifications
- Education: High school diploma or equivalent; additional education or certifications in customer service or energy efficiency is a plus.
- Experience: Previous experience in customer service, intake coordination, or a related field.
- Skills: Excellent communication and interpersonal skills, strong organizational abilities, and proficiency with data entry.
- Attributes: Detail-oriented, empathetic, and committed to promoting sustainable energy practices.
- Spanish Speaking: 5% premium for bilingual Spanish proficiency at B2 level
General Physical/Mental Requirements
- Mobility: Ability to sit/stand in a dynamic office environment for extended periods
- Concentration: Situations encountered may be unclear and require clarification and analysis
- Judgment/Temperament: Enthusiasm for work, tact and diplomacy when working with program participants, contractors, and fielding other (non-CEEP) inquiries
- Professionalism: Maintain a helpful and professional demeanor when working with participants, colleagues, and business partners
Benefits
- Competitive wage and benefits package, including vacation, PTO, and paid holidays.
- Flexible Schedule
- Opportunities for professional development and growth
- Collaborative and supportive work environment
- Opportunity to make a meaningful impact on the community and the environment
Our Mission: To conserve resources for the future by encouraging and facilitating sustainable living practices in our community.
S
Sustainable Living Center