Job Description
Job Summary:
The Engagement Lead will serve as the single point of accountability for the engagement and will oversee the performance of the complete AI Support Pod.
Job Responsibilities
Key Responsibilities will include:
- Overall client relationship and service governance
- SLA, KPI and service-performance management
- Escalation and critical-incident coordination
- Oversight and workload management of the four-person team
- Monthly service reporting and executive-level communication
- Coordination with Anthropic, Open AI and other technology vendors as required
- Governance of knowledge-transfer activities and internal readiness
- Identification and implementation of continuous service improvements
Numbers & Facts
| Location | Chicago, IL |
| Job Type | Contractor |
| Salary | $50–$55 Per Hour |
Qualifications
Experience and Education:
- Bachelor's /master's degree in CS or equivalent.
- Should have 8+ years of required experience.
Skills
- Artificial Intelligence (AI)unmatched
- Performance Analysisunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder