Best Practices, Budget Management, Cisco Network Systems, Cloud Computing, Coaching, Communication Skills, Consulting, Continuous Deployment/Delivery, Continuous Improvement, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Dell Computers, Documentation, Ecosystems, Financial Projections, Forecasting, Healthcare, Information Technology & Information Systems, Internet Security, Leadership, Network Operations Center, OEM (Original Equipment Manufacturer), Partner Sales, Pre-Sales, Process Improvement, Professional Services, Project Lifecycle, Project Management Professional (PMP), Project Tracking, Requirements Management, Resource Management, Resource Utilization, Revenue Recognition, Risk Management, Sales, Sales Support, Statement of Work (SOW), System Integration (SI), Time Management, VMWare, Value-Added Resellers (VAR)
About IMPEX Technologies
IMPEX Technologies is a nationally recognized technology solutions provider helping enterprise, SLED, and healthcare organizations modernize infrastructure, strengthen resilience, and operate with confidence.
For more than 25 years, we have delivered mission critical solutions across infrastructure, cloud, security, and data for demanding IT environments. Our continued growth has been recognized by Inc. 5000, CRN, and the Los Angeles Business Journal.
Trusted by over 750 organizations and known for an industry leading client retention rate, IMPEX acts as a trusted advisor, guiding clients with integrity through every stage of their datacenter modernization.
The Opportunity
The Engagement Manager / Head of Professional Services will own the full lifecycle of IMPEX’s service engagements, from scoping and SOW creation to delivery execution, customer satisfaction, and long-term account growth.
This is a mid-level leadership role ideal for someone who thrives in a dynamic environment, enjoys building structure, and wants to shape a growing Professional Services function. You will work closely with Sales, Engineering, and executive leadership to ensure IMPEX delivers high-quality, high-value outcomes for our customers.
Key Responsibilities
Client Engagement & Delivery Ownership
- Serve as the primary point of contact for Professional Services engagements across IMPEX’s enterprise and mid-market clients
- Lead project scoping, requirements gathering, and solution definition for infrastructure, cloud, networking, and cybersecurity projects
- Oversee end-to-end delivery, ensuring engagements are delivered on time, within scope, and within budget
- Manage customer expectations, executive communication, and risk mitigation throughout the project lifecycle
- Build strong, trusted relationships with client stakeholders and technical teams
Professional Services Operations
- Develop and refine IMPEX delivery methodologies, templates, and best practices
- Partner with Sales to support pre-sales scoping, LOE estimates, and SOW development
- Track project financials including forecasting, margins, and revenue recognition
- Manage resource allocation and utilization across internal engineers and external partners
- Drive continuous improvement across delivery processes, documentation, and customer experience
Team Leadership & Collaboration
- Provide day-to-day leadership, coaching, and escalation support to IMPEX engineers and consultants
- Collaborate closely with Sales, Engineering, and Customer Success to ensure seamless handoffs and unified customer experience
Customer Success & Growth
- Ensure customers achieve measurable outcomes and maximize value from IMPEX solutions
- Identify opportunities for follow-on services, expansion, and long-term account growth
- Conduct post-project reviews and implement lessons learned
- Represent Professional Services in internal strategy discussions and roadmap planning
Required Qualifications
- 7-10 years of experience in Professional Services, Consulting, or Engagement Management within an IT solutions provider, VAR, MSP, or systems integrator
- Proven experience leading complex technical projects involving infrastructure, cloud, networking, or cybersecurity
- Strong understanding of OEM ecosystems (e.g., Palo Alto Networks, Dell, VMware, Nutanix, Cisco)
- Experience with SOW creation, project financials, and delivery governance
- Excellent communication, stakeholder management, and executive presence
- Ability to manage multiple concurrent engagements in a fast-paced environment
- PMP certification required
Compensation
Annual Salary: $130,000- $175,000
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IMPEX Technologies, Inc.