Engagement Manager

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.

How You'll Contribute:

The Engagement Manager is responsible for leading client engagements from pre-sales through delivery, ensuring high-quality consulting services that drive client success. This role operates as a hybrid position, combining engagement delivery with commercial pre-sales support-partnering with Sales, Proposal Management, and cross-functional teams to develop winning proposals and ensure seamless execution from pursuit through project completion.

Location: US - Virtual

What You'll Do:

1. Engagement Delivery & Client Management

• Lead end-to-end Advisory Services engagements from discovery through final deliverables
• Serve as a primary client interface, building strong relationships and ensuring satisfaction
• Facilitate discovery sessions, gather requirements, and develop client-ready deliverables and narratives
• Manage timelines, milestones, risks, and overall engagement health
• Ensure delivery quality, alignment to scope, and adherence to budget and objectives

2. Hybrid Pre-Sales & Proposal Enablement

• Support development of proposals, SOWs, and executive summaries aligned to client needs and Advisory offerings
• Contribute to RFP, RFI, and RFQ responses, ensuring alignment across technical, commercial, and delivery inputs
• Partner with Proposal Managers to shape narrative and ensure compliant, high-quality submissions
• Collaborate with Sales Coordinators on opportunity intake, documentation, and workflow coordination
• Work with Account Executives to translate client requirements into actionable engagement strategies
• Facilitate internal kickoff and review processes to align stakeholders prior to submission
• Validate scope, assumptions, and resource plans to ensure proposals are accurate and achievable

3. Cross-Functional Coordination

• Coordinate across Sales, Engineering, Finance, Legal, and PMO
• Align stakeholders on scope, deliverables, timelines, and resources
• Ensure consistent communication and accountability

4. Planning, Resourcing & Execution

• Develop and maintain project plans and schedules
• Coordinate resources to meet engagement objectives
• Monitor progress and manage risks effectively

5. Business Development Support

• Support Sales in advancing opportunities and expanding accounts
• Contribute to proposal strategy and solution positioning
• Identify follow-on work opportunities

What You'll Bring:

Required Skills/Qualifications:

• Bachelor's degree in Business, Engineering, or related field (MBA preferred)
• 5+ years of experience in consulting, client services, or engagement management
• Experience supporting proposals or pre-sales processes
• Strong project management and communication skills

Key Skills & Attributes

• Ability to balance pre-sales strategy and delivery execution
• Strong collaboration and stakeholder management skills
• Client-focused with strong business acumen
• Detail-oriented with excellent organization and prioritization

Role Positioning

This role bridges pursuit and delivery, ensuring continuity from opportunity development through execution, improving win rates and delivering consistent client outcomes.

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family's needs

• HSA & HRA company contributions

• Dental coverage, including orthodontic benefits, and vision plans

Company-paid benefits

• Basic Life, AD&D

• Short-Term and Long-Term Disability insurance

• Employee Assistance Program (EAP)

• Generous paid time off - 3 weeks PTO plus company holidays and floating holidays

• 401k with company match

• Paid maternity leave

• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services

• Commuter benefits

• And much more