Engagement Manager

About Handshake

Handshake is the career network for the AI economy - powering career discovery, hiring, and upskilling for 25 million job seekers, 1,600 educational institutions, and 1 million+ employers, from first internships to full-time careers to the frontier of AI training. In 2025, we launched Handshake AI on that same network and trust, and grew it into the fastest-growing AI data business in history - from $0 to a ~$1B run rate, now paying ~$60M a month to over 30,000 experts. Frontier AI labs work directly with us on their hardest, highest-scale data problems, because our decade of relationships with the world's most qualified students and experts is a moat no one else has.

Why join now:

• Shape how career and AI intersect at global scale, with impact you can see and feel

• Partner hand-in-hand with world-class AI labs, Fortune 500 companies, and top institutions

• Work alongside operators from Palantir, Meta, Scale AI, and top YC companies

• Build a massive, fast-growing business inside a company already serving millions

The Role

As an Engagement Manager on Handshake AI's Engagement Management team, you own the day-to-day relationship for a large frontier AI lab, working under the close guidance of the VP, Engagement Management and partnering with Strategic Project Leads as you build toward full account ownership. You're a reliable, responsive point of contact for your accounts, translating client needs into clear requirements and flagging risks early - developing the judgment and executive presence to grow into ownership of strategic accounts over time.

• Own the day-to-day relationship for a portfolio of frontier AI lab accounts, serving as a dependable, responsive point of contact for client needs.

• Translate client requests and feedback into clear requirements, partnering with Strategic Project Leads & Operations to keep delivery on track.

• Flag risks and tradeoffs early, escalating to the VP of Engagement Management when a client ask calls for a strategic decision.

• Support Sales and the VP, Engagement Management on expansion conversations, helping surface signals of growth or risk within your accounts.

• Track and report on account health metrics (SLAs, delivery milestones, satisfaction) to keep your team aligned on status.

You Have

• 5+ years in customer-facing, high-ownership roles - engagement management, customer success, consulting, or strategy & ops - ideally with some exposure to AI, data, or complex operational products

• Meaningful time at a top-tier consulting firm or another elite, fast-paced customer-facing environment, including experience gained post-MBA or equivalent graduate program (pre-manager/pre-partner level is fine)

• Currently in an external, customer-facing role, or have held one within the last two years

• Genuine, demonstrated curiosity about AI - excited to learn from frontier researchers and build deep technical fluency in the space, not just drawn to the opportunity

• A track record of managing multiple workstreams or accounts with reliability and strong attention to detail

• Comfort communicating with mid- to senior-level client stakeholders and internal cross-functional partners

• Strong organizational skills and follow-through - you keep things moving without needing to be chased

• Eagerness to learn client management and executive communication from more senior team members

• Genuine energy for high-intensity, fast-changing environments - this isn't a fixed-hours, narrow-scope role

Bonus points:

• Technical or STEM background (engineering, computer science, or related) alongside your consulting or strategy experience

• Prior experience in AI, data, or frontier model development

• Exposure to enterprise account management or complex, multi-stakeholder delivery

• Interest in growing into a Senior Engagement Manager role over time

We Offer

Handshake delivers benefits that help you feel supported - and thrive at work and in life.

The below benefits are for full-time US employees.

Ownership: Equity in a fast-growing company

Financial Wellness: 401(k) match, competitive compensation, financial coaching

Family Support: Paid parental leave, fertility benefits, parental coaching

Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend

Growth: $2,000 learning stipend, ongoing development

Remote & Office: Internet, commuting, and free lunch/gym in our SF office

Time Off: Flexible PTO, 15 holidays + 2 flex days

Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.