Job Description
Job Title: Engagement Manager
Job Type: Contract
Duration: 12 Months
Location: Wayne, PA 19087
Hybrid role 3 days onsite/week
POSITION SUMMARY:
The Client Transition Consultant leads client transition initiatives related to next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of data assets and services.
KEY RESPONSIBILITIES:
Client Transition Leadership:
Cross-Functional Leadership:
Issue Resolution & Escalation Management:
Client Relationship Management:
Change Management:
Process Improvement :
QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
Job Type: Contract
Duration: 12 Months
Location: Wayne, PA 19087
Hybrid role 3 days onsite/week
POSITION SUMMARY:
The Client Transition Consultant leads client transition initiatives related to next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of data assets and services.
KEY RESPONSIBILITIES:
Client Transition Leadership:
- Support client transition activities involving next-generation data assets, including national and subnational assets and future patient-level assets.
- Implement transition plans and manage implementation activities through completion.
- Monitor transition milestones and track open items through completion.
Cross-Functional Leadership:
- Partner with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations, and Development Teams.
- Provide guidance and recommendations regarding transition planning, data utilization, adoption strategies, and operational readiness.
Issue Resolution & Escalation Management:
- Resolve complex client data issues and coordinate second-line support with the appropriate internal teams.
- Partner across internal functions to drive timely and practical issue resolution.
Client Relationship Management:
- Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
- Serve as a trusted transition partner throughout the client lifecycle.
- Provide practical updates regarding transition status, open items, and next steps.
Change Management:
- Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process.
- Support clients through operational and organizational changes related to new data assets and reporting solutions.
Process Improvement :
- Identify opportunities to improve transition processes and enhance client experience.
- Document repeatable steps, status updates, and lessons learned to support future transitions.
QUALIFICATIONS:
- Bachelor s degree or equivalent experience.
- 5 8 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience.
- Knowledge of National and/or Subnational products and services and/or pharmaceutical reports.
- Problem-solving skills and ability to understand complex client needs, processes, and data concepts.
- Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.
- High learning agility.
- Ability to travel to client sites as needed.
PREFERRED QUALIFICATIONS:
- Ability to work effectively in a matrix environment across stakeholders.
- Ability to understand complex concepts and processes while multitasking, managing time, and prioritizing written and oral communication skills.
- Strong business acumen.
- Proficiency in Microsoft application tools (Microsoft Excel, PowerPoint), Smartsheet, and visualization tools.
Numbers & Facts
| Location | Wayne, PA |
| Industry | Other/Not Classified |
| Salary | $43 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
Skills
- 2nd Level Supportunmatched
- Biotech and Pharmaceuticalunmatched
- Business Skillsunmatched
- Change Managementunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Service Operationsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Data Processingunmatched
- Delivery Managementunmatched
- Establish Prioritiesunmatched
- Leadershipunmatched
- Management Consultingunmatched
- Microsoft Excelunmatched
- Microsoft PowerPointunmatched
- Microsoft Product Familyunmatched
- Multitaskingunmatched
- Needs Assessmentunmatched
- Operational Strategyunmatched
- Operational Supportunmatched
- Operations Managementunmatched
- People Managementunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Product Managementunmatched
- Project/Program Managementunmatched
- Relationship Managementunmatched
- Resolve Customer Issuesunmatched
- Sales Managementunmatched
- Time Managementunmatched
- Willing to Travelunmatched
- Writing Skillsunmatched
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