Engagement Manager, WWPS ProServe DoD Shared Delivery Team

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Alliance/Partner Management, Amazon Web Services (AWS), Architectural Services, Artificial Intelligence (AI), Best Practices, Budgeting, Business Operations, Business Strategy, C-Level Management, Change Management, Cloud Architecture, Cloud Computing, Communication Skills, Computer Skills, Conferences, Continuous Improvement, Corporate Policies, Cross-Functional, Customer Acquisition, Customer Support/Service, Documentation, Enterprise Computing, Federal Laws and Regulations, Financial Operations, Financial Services, Healthcare, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Infrastructure as a Service (IaaS), Leadership, Legal, Mentoring, Military, Negotiation Skills, Operations Processes, PRINCE2, Platform as a Service (PaaS), Pre-Sales, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Demonstration, Professional Services, Project Management Certification, Project Planning, Project/Program Management, Public Cloud, Quality Management, Quality Metrics, Risk Analysis, Risk Management, Scrum Product Owner, ScrumMaster, Security Clearance, Security Protocols, Software as a Service (SaaS), Sprint Planning, Standup Meetings, Startup, State Laws and Regulations, Strategic Planning, System Migration, Team Building, Team Lead/Manager, Team Player, Technical Leadership, Technical Strategy, Thought Leadership, Top Secret Clearance, United States Citizen, United States Department of Defense (DoD), Waterfall Model of Software Development

LOCATION

Seattle, WA

POSTED

28 days ago

Description Application deadline: Jun 28, 2026 This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance. About AWS Professional Services The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, delivering focused guidance through our global specialty practices across various solutions, technologies, and industries. The mission of the DoD Engagement Management team is to "Deliver with Excellence: PLAN, EXECUTE, CONTROL, BUDGET, STAFF, and COMMUNICATE with Excellence." We're seeking a highly skilled and versatile Senior Engagement Manager to lead the delivery of complex cloud solution projects that make a real difference for our Department of Defense customers. Why You'll Love This Role - High-Impact Mission Work: Lead large-scale technical projects with national significance that directly influence customer outcomes and AWS service offerings - Technical & Strategic Leadership: Bridge business requirements with technical solutions while shaping service team roadmaps and partner offerings - Force Multiplier: Become a thought leader who mentors others, elevates teams, and defines best practices across the organization - Career Growth: Progress from leading complex projects to shaping cross-organizational technical strategies What You'll Do Technical Expertise & Solution Leadership - Combine technical expertise with strong project leadership to drive successful AWS-based solution implementations - Apply AWS frameworks (Well-Architected, Cloud Adoption Framework) and multiple delivery methodologies (Agile, Scaled Agile, Waterfall, ITIL) - Distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions - Validate technical solutions against business goals, participate in architectural reviews, and manage technical risks - Achieve and maintain relevant AWS certifications and develop domain-specific expertise (migration, database, healthcare, financial services) Project & Program Management Excellence - Create and lead comprehensive project plans for teams spanning AWS, customer, and partner resources - Define and enforce delivery quality standards and engagement security protocols - Facilitate release planning, align outcomes, build executable roadmaps, and organize complex workstreams - Proactively identify and manage risks, resolve issues, escalate appropriately, and drive projects to successful completion - Redirect distressed programs to delight customers and accelerate progress by clearing blockers Strategic Communication & Influence - Lead complex business and technical discussions, effectively communicating concepts to both technical and business audiences - Build strategic relationships with appropriate stakeholders and overcome customer obstacles - Build consensus, harmonize conflicting views, and drive resolution of contentious issues - Communicate data-driven decisions judiciously to leadership and customers - Identify and shape pre-sales opportunities Innovation & Continuous Improvement - Establish new capabilities, tools, and delivery kits to promote efficiency and improve quality - Create mechanisms for faster, better technical and business decisions - Own root cause resolution of complex problems through Correction of Errors (COE) activities - Contribute to organizational strategic planning and executive governance frameworks - Simplify concurrent project delivery across team boundaries Team Development & Thought Leadership - Build teams that are stronger because of your presence but don't require it to succeed - Mentor others and develop as a thought leader in your domain - Help recruit top talent and participate in the interview process - Perform TPAs and provide feedback for promotions ________________________________________ Ready to deliver excellence and make an impact on critical national missions? Join us in supporting our nation's defense through world-class cloud engagement management. Key job responsibilities - Ambiguity: Own, lead, and shape large and/or complex engagements to deliver business outcomes. Deal effectively with the unexpected. Deliver independently with limited guidance. Redirect distressed programs to delight customers - Scope & Influence: Influence multiple external teams. Actively mentor and develop others. Impact peers across teams/practices to improve delivery quality. Perform Technical Promotion Assessments (TPAs) - Execution: Apply multiple delivery frameworks and develop comprehensive plans. Lead multi-workstream engagements. Maximize engagement value by negotiating conditions of acceptance within project constraints. Amend contractual scope, financials, and timelines as needed. Define and share EM best practices across teams. Apply principles of change management and transformation. - Communication: Effectively communicate across diverse internal audiences (product, legal, finance, operations). Drive interactions and alignment with external stakeholders (partners, industry verticals). Interpret and critically evaluate documentation. Contribute to strategic documentation. - Impact: Impact organizational metrics. Impact customer outcomes, adoption, and commitments. Impact AWS service offerings (e.g., ProServe offerings). Influence service team roadmap prioritization. - Technical: Lead the lifecycle of complex technical engagements. Validate technical solutions meet business objectives and engagement goals. Articulate framework perspectives and phases. Educate others on technical frameworks and approaches. - Process Improvement: Accelerate progress by creating or optimizing cross-team processes. Establish operational excellence standards. Create mechanisms enabling consistent management across matrixed teams. Act as a force multiplier for organizational efficiency. A day in the life You lead complex cloud projects for Department of Defense customers-modernization programs, classified system migrations, and AI/ML capabilities for defense operations. You're leading daily standups, sprint planning sessions, and backlog grooming with your delivery teams. You facilitate technical exchange meetings, sprint reviews, and demonstrations for stakeholders. You're troubleshooting technical issues, aligning military IT leaders and program managers who navigate strict security requirements, and conducting long-range planning sessions. You coordinate AWS specialists, solutions architects, and partner companies while advocating for project personnel and resources. You control project budgets, communicate with stakeholders and customers, and identify and mitigate risks constantly. You mentor other engagement managers, turn around distressed projects, and establish best practices. About the team Diverse Experiences - AWS values diverse experiences. Even if you don't meet all qualifications, we encourage you to apply. Whether your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you. Why AWS? - We pioneered cloud computing and never stopped innovating. Customers from startups to Global 500 companies trust our products to power their businesses. Inclusive Culture - Employee-led affinity groups foster inclusion. Events like CORE and AmazeCon conferences inspire us to embrace our uniqueness. Mentorship & Growth - Endless knowledge-sharing, mentorship, and career-advancing resources as we strive to become Earth's Best Employer. Work/Life Balance - We value work-life harmony. When supported at work and home, there's nothing we can't achieve. Basic Qualifications - 5+ years of leading the delivery of IT projects with external customers or equivalent experience - 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience - 1+ years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience - 3+ years of cloud computing experience - Experience in leading the delivery of IT projects with external customers or equivalent Preferred Qualifications - project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2) - AWS certification - Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS) - Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Diego - 131,200.00 - 177,600.00 USD annually USA, CO, Denver - 131,200.00 - 177,600.00 USD annually USA, VA, Arlington - 131,200.00 - 177,600.00 USD annually USA, VA, Herndon - 131,200.00 - 177,600.00 USD annually USA, WA, Seattle - 131,200.00 - 177,600.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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