Engagement Program Specialist Level 2

Engagement Program Specialist Level 2 - On-Site

Overview

This customer service-driven position encompasses event logistics, cross-organizational collaboration, initiative, stakeholder ownership, and the ability to drive complex engagements and escalations from planning through completion without constant direction. The role spans two workstreams: engagement logistics and engagement topic escalations. In engagement logistics, you will partner with engagement program managers and liaise with senior account team members and multiple internal teams to own critical delivery stages, from managing requests through day-of execution. In engagement topic escalations, you will work with engagement program managers, content leads, topic owners, and speakers to schedule speakers successfully across a portfolio of world-class executive briefing topics.

You will work directly with the manager to deliver results. Multiple teams, including culinary, furniture, and technology, rely on the accuracy of your work in real time. You will manage competing priorities across multiple engagements simultaneously and are expected to lead, not just support. The strongest team members bring energy and presence to every interaction, lean into the work, find joy in the pace, and continually look for ways to make each engagement better than the last. This role is well suited for someone who thrives in ambiguity, enjoys collaborating with a high-performing team, and is energized by fast-moving, high-visibility work.

What You'll Do

Engagement Program Ownership

• Own full end-to-end management of engagements, from request intake through day-of execution.
• Serve as the primary liaison among the manager, engagement program managers, account teams, and content leads.
• Coordinate speaker logistics, room setup, audiovisual requirements, dietary details, and real-time problem resolution.
• Track and enter fee data accurately; multiple downstream teams depend on the precision of your entries.

Stakeholder Communication & Coordination

• Manage complex calendar scheduling across multiple stakeholders with competing priorities.
• Communicate proactively with the manager, engagement program managers, and content leads about engagement status, changes, and escalations.
• Lead or co-lead preparation meetings and stakeholder check-ins.

Program Operations & Innovation

• Identify and own opportunities to improve logistics, escalations, documentation, and workflows.
• Become a subject matter expert by documenting, optimizing, and continuously improving how the team operates.
• Maintain accurate program data and reporting using Excel, Power BI, Microsoft Teams, Microsoft Copilot, and Outlook.
• Leverage AI tools, including Microsoft Copilot, and stay actively curious about emerging AI capabilities.
• Align with the manager to support teammates during absences.
• Collaborate across the team on shared engagements.

Team Collaboration & Culture

• Bring energy and an active presence to this visible role, including keeping your camera on during virtual interactions.
• Actively participate in team meetings, optional events, and continuous improvement initiatives, not just individual workload.
• Define success by how the team performs, not just by individual deliverables.
• Model the pace and positivity that make the executive briefing center exceptional.

What You'll Have

Must-Have Behaviors

• Autonomous and collaborative. Deliver independently, check in proactively, adapt quickly when direction changes, and avoid working in silos.
• Customer service-driven. Treat every internal stakeholder, including engagement program managers, account teams, and content leads, as a customer deserving your best.
• Accurate and detail-oriented. Produce correct entries the first time because other teams depend on them.
• Comfortable with ambiguity. Solve unexpected day-of changes calmly and effectively.
• Proactive by nature. Send updates before they are requested and flag problems before they grow.
• Team-first. Define success by how the team performs, not just by individual workload.
• Energized by pace. Thrive in a fast-moving environment and lean in rather than pull back.
• AI-curious. Research emerging Microsoft Copilot capabilities, bring questions, and learn proactively.

Experience & Skills

• Experience working on and leading teams as both a contributor and a driver.
• Proven track record managing projects or programs with multiple stakeholders across teams.
• Strong proficiency with Microsoft 365, including Outlook, Microsoft Teams, Excel, Power BI, and Microsoft Copilot.
• Background demonstrating creative focus, grit, and the ability to work independently and collaboratively, such as athletics, music, arts, student leadership, or clubs.
• Experience navigating sudden, unexpected changes in direction and delivering results.
• Demonstrated ability to produce results in open-ended, ambiguous environments with minimal guidance.
• No minimum years of experience required; demonstrated accomplishments and approach matter more than tenure.

Prime 8 is a highly respected, woman-owned management consulting firm. We use innovative and outcome-driven approaches to deliver solutions that create lasting results, even after we're gone. The deep expertise of our talented consultants help companies turn ideas into action, implement organizational change, and get products to market quickly using modern practices and technologies. The Prime 8 family of consultants stands out from the crowd. As a group of high-achievers, we hold each other accountable for exceptional work that is built on integrity, honesty, and excellence. We do what we say and finish what we start. Together, we make an impact, have fun and do better for each other and for our customers.

Compensation: Prime 8 uses different pay ranges based on level of position, relevant experience and specific candidate location. The pay range for this role is between $79,040 - $89,440 per year (based on full time employment), plus employee benefits.

Employee Benefits: Prime 8 offers a rich package of excellent Medical, Dental (including orthodontic) and Vision insurance (for employees and their families) for eligible employees. Prime 8 offers Paid Holidays and Paid Time Off, a 401K Plan, company paid Group Life, STD, LTD, and employee paid Life Insurance and Long Term Disability options. Prime 8 offers a great referral bonus program for our employees as well.

Check out our additional employee benefits!

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prime 8 Consulting, we are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your background/experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the candidate we are looking for, whether for this role or other roles we have in the future.

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