Engagement Specialist - Ohio State University

Engagement Specialist

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Legends and The Ohio State University Alumni Association have partnered to enhance engagement with Buckeye graduates around the world. The higher education fundraising landscape has transformed throughout the past decade and we recognize efforts to successfully engage alumni and friends must evolve. The partnership will introduce a new Engagement Center to identify constituents' interests, to produce and deliver relevant and engaging content and to cultivate meaningful relationships with Ohio State alumni and friends.

Our alumni family – 560,000-strong – is a diverse, vibrant, and growing community dedicated to making our world better. Our alumni are risk takers and innovators. They are dreamers and doers. The Alumni Association is dedicated to helping all alumni thrive and connect through our clubs and societies that span worldwide, special events, career guidance and more. Our goal is to continue producing strong relationships between our alumni and Ohio State.

The Role

Reporting to the Engagement Center Manager, the Engagement Specialist is responsible for cultivating relationships with donors, alumni, parents and friends of the university, with the goal of them becoming donors and continuing to give to Ohio State by providing excellent customer service. This is achieved by creating unique engagements through an omnichannel (inbound/outbound phone, email, text and web chat) approach. This position plays an essential role in implementing the engagement and fundraising efforts for The Ohio State University.

Essential Duties And Responsibilities

• Work collaboratively as a member of The Ohio State University Individual Philanthropic Strategy team.
• Solicit gifts and provide related stewardship in conjunction with The Ohio State University.
• Understand and implement strategic engagement opportunities through proactive and reactive outreach via calls, email, text, web chat, video and social to alumni, family and friends to connect them back to The Ohio State University.
• Work closely with the Engagement Center Manager to execute strategy and provide comprehensive support for broad-based fundraising, including annual solicitations and special projects for all fundraising.
• Develop and maintain a thorough working knowledge of the philanthropic priorities to effectively present a case for support.
• Take timely and strategic steps in moving prospects through the gift cycle of identification, qualification, cultivation, solicitation and stewardship.
• Assist and/or lead in short- and long-range strategic planning activities to create and implement fundraising goals and objectives.
• Make effective use of the university's prospect management database and other institutional resources to ensure appropriate management of donors, prospects, alumni and volunteers in coordination with university objectives.

Qualifications

• Excellent interpersonal, organizational and communication skills including written and verbal; ability to present ideas clearly and concisely.
• Ability to work in a fast-paced environment with a flexible schedule including nights, weekends and holidays.
• Demonstrate capacity to manage relationships with colleagues, Ohio State partners, prospects, alumni and current donors to achieve effective results, including the achievement of specific and measurable goals.
• Strong organizational skills, including the ability to set clear priorities and manage time well; the ability to work independently and make sound judgments about prospects, project management responsibilities and all other areas of performance without close day-to-day supervision.
• Exercising discretion at all times and able to keep confidential all data related to The Ohio State University and its constituents.
• Working knowledge of Microsoft Office.

Success Criteria

• Ensure that predetermined engagement and fundraising goals and metrics are met.
• Identify, cultivate, solicit and steward donors with an emphasis on donor retention and recurring gifts.

Education

• Bachelor's degree in Non-Profit Management, Business, Sports Management, Marketing, Public Affairs or a related field from an accredited college or university.

Compensation

Competitive pay plus bonus potential, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On Site – Ohio State University

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.