Engineer, AI — GenAI Platform Support

Role: AI Engineer - GenAI Platform Support

Location: Bellevue, WA

Description:

This role keeps Client's GenAI platforms - Claude, OpenAI, Glean, and whatever comes online next - configured, healthy, and safe. You own the technical side of platform support: triaging bugs and defects with the vendors and driving them to resolution, delivering the technical work that features and security demand - client app management, access configuration, and the security controls that require development effort - and pushing approved features to production. You'll work hand in hand with Cybersecurity to keep every platform safe by design, with scoped access enforced, and with the feature-roadmap owner who runs pilots and approvals, so what reaches the enterprise lands safely. Success looks like platforms that just work, defects resolved fast, security built in, and approved features shipping without drama. If you want to help, bring AI to Client in a way that's fast, safe, and easy to use, we'd like to hear from you.

Job Responsibilities

Configure the enterprise GenAI platforms - Claude, OpenAI, Glean, and others - including security settings, Entra groups, and Cyber approvals.

Triage bugs and defects with the platform vendors and drive them to resolution.

Deliver the technical resolutions platforms demand - client app management and security controls that require development work.

Push approved features to production with the feature-roadmap owner, who runs pilots, success criteria, and approvals.

Collaborate with cross-functional teams to ensure effective integration and functionality of AI systems

Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

Bachelor's Degree plus 3 years of related work experience

OR advanced degree with 1 year of related work experience

OR a combination of education and experience deemed equivalent (Required)

Acceptable areas of study include Computer Science, Engineering, Artificial Intelligence, Data Science, or a Related Field (Preferred)

2-4+ years Developing and deploying machine learning models, including fine-tuning and prompt engineering (Preferred)

2-4+ years Experience with AI tools and software development using programming languages such as Python or R (Preferred)

2-4+ years Collaborating with cross-functional teams to integrate AI solutions into business workflows (Preferred)

Required Knowledge, Skills and Abilities

Cloud Computing

Collaboration

Customer-Focused

Data Analysis

Data Management

Data Modeling

Model Tuning

Prompt Engineering

GenAI Platform Configuration

Feature Release Management

Zero-Trust & Scoped Access

Licenses and Certifications

Certified Analytics Professional (CAP): Validates expertise in data analytics processes, including the ability to model and interpret complex data. (Preferred)

Machine Learning Certification: Demonstrates proficiency in machine learning techniques and applications, relevant for developing AI models. (Preferred)

Certified Data Scientist (CDS): Endorses skills in data science and its application in AI modeling. (Preferred)