• Cleveland, OH
  • $90,000–$110,000 Per Year
5 days ago

Job Description

Role: Engineer

Required Skills: Salesforce(SFDC)

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 6 - 14 Years

Function: TECHNOLOGY

Apply By: 2026-11-10

Skill: Salesforce Production Support Engineer

  • 3+ years of experience within Software development, Integration using Apex, Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI, CPQ, nCino etc
  • Experience in banking and Financial services including in-depth knowledge of loan Lifecyle, Sales and Marketing functional knowledge.
  • Good knowledge of Salesforce products and services, including Sales Cloud, Financial & Marketing Cloud, Partner Communities, Service Cloud
  • Expertise in various technical areas such as data modeling, integration, security and customization - should be able to review codes and suggest best practices of implementations.
  • Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables.
  • Demonstrate effective, strong and clear communication/collaboration with LOBs, Stakeholders and Customers on daily basis.
  • Understands business requirements and provides timely solutions within defined SLAs
  • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews.
  • Serves as a resource to the business and/or as a technical resource to cross-functional third party and internal team members on highly complex design/code reviews.
  • Provide production support and handle operational issues, and be willing to perform manual activities or tasks whenever required to maintain service continuity.
  • Troubleshoot complex problems and recommend solutions or practices relative to root cause analyses and identification of solutions for improving system performance and availability.
  • Experience troubleshooting performance and Governor limits related issues/exceptions(leveraging ApexGuru and Scale center), should actively participate in automations and other PI activities.
  • Typically anticipates opportunities and proactively and consistently champions innovative solutions cross-functionally and across the Enterprise.
  • Work cooperatively with team members in global offices, across various time zones to meet deadlines.
  • Work closely with cross functional teams to ensure smooth delivery and issues resolutions
  • Facilitate and actively participate in meetings with representatives from business and/or IT units.
  • Take accountability for quality of deliverables, provide status on development effort, and deliver on time and as per specifications.

Salary Range - $90,000-$110,000 a year

TCS Employee Benefits Summary:

  1. Discretionary Annual Incentive.

  2. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

  3. Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insuranc e, Identity Theft Protection.

  1. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

  2. Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Numbers & Facts

LocationCleveland, OH
Salary$90,000–$110,000 Per Year

Skills

  • Artificial Intelligence (AI)unmatched
  • Banking Servicesunmatched
  • Best Practicesunmatched
  • Cloud Computingunmatched
  • Code Reviewsunmatched
  • Communication Skillsunmatched
  • Community Cloudunmatched
  • Computer Scienceunmatched
  • Cross-Functionalunmatched
  • Data Migrationunmatched
  • Data Modelingunmatched
  • Documentationunmatched
  • Financial Servicesunmatched
  • Identify Issuesunmatched
  • Legalunmatched
  • Loan Fundingunmatched
  • Marketingunmatched
  • Operational Supportunmatched
  • Performance Managementunmatched
  • Problem Solving Skillsunmatched
  • Production Supportunmatched
  • Root Cause Analysisunmatched
  • Salesunmatched
  • Salesforce.comunmatched
  • Service Level Agreement (SLA)unmatched
  • Software Developmentunmatched
  • Student Loansunmatched
  • Technical Leadershipunmatched
  • Time Managementunmatched

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