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Engineer - Degree Optional III

Iconma

Plano, TX

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JOB DETAILS
SALARY
$27.35–$30.31 Per Hour
SKILLS
Biomedical Engineering, Biomedical Equipment, Call Center Operations, Call Centers, Clinical Facilities, Clinical Laboratory, Clinical Practices/Protocols, Communication Skills, Customer Support/Service, Documentation, Educational Technology, Electronics, Environmental Health, Health Plan, Healthcare, Healthcare Customer Service, Healthcare Providers, High School Diploma, Identify Issues, Implants, Medical Equipment, Medical Office Administration, Product Documentation, Technical Support
LOCATION
Plano, TX
POSTED
1 day ago
Our Client, a Medical Devise and Healthcare company, is looking for an Engineer - Degree Optional III for their Plano, TX location.
 
Responsibilities:
  • The Technical Services Engineer III provides remote technical support for client Neuromodulation products, assisting healthcare professionals, field representatives, and patients with device troubleshooting, diagnostic review, system connectivity, and product use guidance.
  • This role requires strong technical aptitude, excellent communication skills, and the ability to operate effectively in a regulated medical device environment.
  • Candidates without a four-year degree who possess call center experience, hands on technical experience, healthcare familiarity, and strong customer service skills are encouraged to apply.
 
Requirements:
  • Preferred Qualifications:
  • Strong customer service background, including experience assisting patients, clinicians, or technical users in high volume or fast paced environments.
  • Call center or remote support experience, especially roles requiring clear communication, documentation, and multi system navigation.
  • Practical exposure to medical devices, neuromodulation systems, clinical equipment, or other technology used in healthcare settings.
  • Ability to interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols.
  • Experience Requirements:
  • 5 years of experience (or bachelor’s degree in science) in technical support, medical support, call center operations, or customer service roles requiring troubleshooting or device handling.
  • Experience in environments such as healthcare facilities, clinics, labs, technical service centers, or medical device customer support teams is strongly beneficial.
  • Experience working with patients, healthcare providers, or medical staff is a plus, especially where device setup, guidance, or performance questions were involved.
  • Exposure to or experience with neuromodulation, implantable devices, electrophysiology, or patient monitoring equipment is beneficial but not required.
  • Education Requirements:
  • High school diploma or equivalent combined with relevant technical, medical, or customer support experience is acceptable.
  • Candidates with vocational or technical coursework in bioscience, biomedical equipment, medical technology, electronics, IT, or related fields.
  • Optional bachelor’s degree in biomedical engineering, biomedical science, or a related engineering or science field.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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