Engineer, Field Solutions

Brother International Corporation

Denver, Colorado(remote)

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JOB DETAILS

SALARY

$95,000–$117,500 Per Year

SKILLS

Administrative Skills, Alliance/Partner Management, Analysis Skills, Android, Apple, Automation, Automotive Industry, Best Practices, Business-to-Business (B2B), Channel Sales, Channel Support, Communication Skills, Computer Engineering, Computer Maintenance, Computer Science, Computer Skills, Conferences, Consultative Sales, Consulting, Consumer Software, Copying Machines, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Datasheets, Document Scanners, Door-to-Door Sales, Electricity, Establish Priorities, Field Marketing, Field Trials, Hardware Evaluation, Identify Issues, Industry/Trade Analysis, Linux Operating System, MFC (Microsoft Foundation Class) Library, Manufacturing, Marketing Software, Microsoft Windows Operating System, Network Software, Office Equipment, On Site Support, Partner Sales, People Management, Post-Sales, Pre-Sales, Printers, Printing, Problem Solving Skills, Product Demonstration, Product Lifecycle, Product Marketing, Product Support, Product Testing, Proof of Concept, Public Safety, Reimbursement, Request for Proposals (RFP), Requirements Management, Retail, Revenue Growth, Sales, Sales Proposals, Sales Support, Salesforce.com, Software Engineering, Solution Sales, Strategic Accounts, Team Player, Technical Analysis, Technical Presentation, Technical Sales, Technical Support, Technical Training, Technical Writing, Technical/Engineering Design, Testing, Trade Shows, Travel Industry, Travel Policy, Up-Selling, Use Cases, Value-Added Resellers (VAR), Writing Skills

LOCATION

Denver, Colorado

POSTED

30+ days ago

Role Overview:

The Field Support Engineer provides technical support to sales teams, channel partners, and end-user

customers across Brother solutions. This role supports customer engagements by assisting with printer

solution design, technical evaluations, and the deployment of mobile thermal printing solutions that align

with customer requirements and business needs. Working closely with sales teams, this position helps

identify solution fit, supports upsell opportunities, and contributes to successful deal execution across key

verticals including Auto ID, Retail, Public Safety, and Manufacturing. Providing guidance and educating

internal and external customers, on product and it’s capabilities.

This role serves as a technical resource during field engagements, customer meetings, and trade shows,

offering hands-on expertise with hardware, software, consumables, and accessories. Responsibilities

include delivering product demonstrations, supporting proof-of-concept configurations, assisting with

customer testing, and contributing technical input to RFPs and sales proposals. The engineer also

supports testing and evaluation of new hardware and software solutions, assists with software

configuration and deployment tools, and helps guide customers through setup and basic integration

Duties & Responsibilities:

Technical Expertise & Solution Support

- Perform technical evaluations during on-site and remote customer engagements to support the development and deployment of Brother solutions, services, and hardware
- Support product demonstrations, proof-of-concept configurations and customer testing activities
- Assist with solution configuration, integration, setup, and troubleshooting for hardware, software, and networked environments
- Analyze, diagnose, and help resolve network, application, and solution-related issues to support customer satisfaction
- Provide technical assistance throughout pre-sales and post-sales activities, including implementation guidance and issue escalations support
- Maintain working knowledge of evolving technologies to meet customer and market demands

Consultative Sales Support & Collaboration

- Partner with sales teams to support consultative selling efforts through technical expertise and solution alignment
- Participate in joint sales calls and customer meetings (on-site and virtual) with sales representatives and channel partners
- Support national and strategic accounts by traveling with sales representatives as needed
- Collaborate with internal stakeholders to support solution-based selling across Brother’s portfolio
- Consult with copier dealers, VARs, and other channel partners to support sales growth and solution adoption within end-user accounts
- Assist with responding to RFPs, RFIs, and customer technical inquiries in collaboration with internal teams

Solution Testing, Industry Awareness & Training

- Assist with testing and evaluation of new hardware, software, and networking solutions in coordination with Marketing and Product teams
- Stay informed on industry trends, competitor technologies, and evolving customer use cases within key verticals
- Gather and communicate customer feedback and field insights to support the Product Life Cycle development process
- Provide technical training and support to the B2B sales force on new
  applications, solutions, and product capabilities
- Help develop and maintain technical documentation, presentations,
  and solution reference materials

Tradeshow & Field Event Support

- Support trade shows, product previews, conferences, and field marketing events
- Serve as a technical resource to answer product, solution, and networking-related questions during events
- Assist with setup, demonstrations, and troubleshooting in event environments

Experience & Qualifications:

Education:

- Bachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or related technical field- preferred

Experience:

- Minimum 5 years a combination of experience in the following areas:
  - Providing technical customer support for mechanical, electrical, hardware, software, and networked solutions
  - Experience selling, configuring, and
    supporting office equipment and
    related solutions across a variety of
    networking environments
  - Experience performing technical
    research and assisting with
    evaluations of new products, including
    documenting findings and contributing
    recommendations
  - Experience supporting technical
    solutions for networking, software, and
    hardware in customer-facing
    environments
  - Experience working directly with sales
    teams, channel partners, and end-user
    customers, both on-site and remotely,
    to evaluate requirements and
    recommend appropriate solutions
  - Ability to analyze technical issues and
    support resolution efforts that align
    with customer needs and business
    objectives

Software/Technical Skills:

- Knowledge of Printer & Scanner networking and the
- “Computer Peripheral” area (Networked/Color/Mono Printer,
- FAX and MFC’s)
- Customer Relationship Software (Salesforce or similar)
- Thermal Printing - Preferred
- Knowledge of Linux, Windows, Android, Apple
  (drivers/installers) - Preferred
- Knowledge of Brother and competitive Printer/Fax/MFC
  product “Solutions & Networking” for Fortune 1,000–2,000
  End-users - Preferred
- Knowledge of Office Automation products, such as, Digital
  Copiers and various Network Applications & Solutions- Preferred
- Knowledge of writing technical documents such as articles,
  product procedures, and technical data sheets Intermediate- Preferred
  Mobile Connectivity and Printing- Preferred

Other Skills/Knowledge/Abilities:

- Strong knowledge in management of assigned resources, with the ability to prioritize accounts and call on those with highest potential
- Ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams
- Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services
- Communication skills (verbal/written), with the ability to troubleshoot technical information with customers and internal staff
- Strong knowledge of application engineering concepts and best practices required
- Ability to collaborate cross-functionally and at all levels of the organization
- Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services

Additional Details for This Role:

This role is a remote field-based role. A fixed office schedule is not an expectation of the position. #LI-Remote

The defined sales territory for this role is North East.

Travel is expected throughout the territory up to 90% of the time, or an average of 12-15 trips per quarter, dependent on business need.

Base Salary

- The targeted base salary range for this position is $ 95,000- $ 117,500 per year.
- Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

- This position is also eligible for a 5% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
- Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
- This position is also eligible for an auto allowance paid monthly in the first pay period of each month. This auto allowance may be used in the employee’s sole discretion but is intended toward maintenance of the employee’s own vehicle they’ll be using for business commuting. This is independent and in addition to the company’s Travel & Entertainment policy, which covers mileage reimbursement and additional business travel expenses.

About the Company

Brother International Corporation

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