Engineer, Global Product Support

ASM

Phoenix, Arizona

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Autonomous Driving Systems, Cloud Computing, Communication Skills, Customer Acquisition, Diversity, Electricity, Field Trials, Identify Issues, Leading Edge Technology, Manufacturing, Preventative Maintenance, Problem Solving Skills, Process Engineering, Product Design, Product Development, Product Engineering, Product Support, Product Testing, Product/Service Launch, Reporting Skills, Semiconductors, Software Engineering, Sustainability, System Lifecycle, System Operations, Team Player, Technical Support, Testing, Willing to Travel
LOCATION
Phoenix, Arizona
POSTED
30+ days ago

 

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  


 

Join ASM and Help Launch the Next Generation of ALD Technology

 

Global Product Support Engineer – Phoenix, AZ

At ASM, our innovations enable the world’s most advanced semiconductor devices—and our people are central to making that happen. We’re seeking a Global Product Support Engineer to join our ALD team in Phoenix, where you’ll play a pivotal role in bringing new products from concept to successful customer adoption.

This is an opportunity to become a system‑level expert for next‑generation ALD tools, working side‑by‑side with development teams and customers to ensure our technology is built for performance, reliability, and real‑world manufacturing success.

What You’ll Do

In this highly impactful role, you’ll serve as the bridge between product development and the fab—owning critical moments in the lifecycle of new ALD systems:

  • Act as the system‑level technical expert supporting new product development
  • Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
  • Influence product designs by providing customer‑focused input on serviceability, manufacturability, and preventive maintenance
  • Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
  • Develop and document best‑known methods and procedures for service, preventive, and corrective maintenance
  • Lead First‑in‑Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start‑up, and production qualification
  • Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
  • Provide detailed reporting and feedback on field issues to improve product robustness
  • Define critical spare parts strategies, ensuring readiness and supportability for new product releases

hat We’re Looking For

  • Bachelor’s degree in an engineering discipline or 5+ years of hands‑on experience with ALD semiconductor equipment
  • Strong technical curiosity and the ability to operate at a system level
  • Willingness to travel 25–50%, depending on the product development cycle
  • Ability to collaborate across disciplines and communicate effectively with both engineers and customers

Why ASM?

At ASM, you won’t just support products—you’ll help shape them. You’ll work with cutting‑edge ALD technology, gain deep exposure to new product development, and have a direct hand in how our tools perform in leading fabs around the world. It’s a role with real ownership, visibility, and the chance to grow alongside some of the best technical talent in the industry.

 

About the Company

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ASM