Engineer I - Application Support

Position Description:

• Deploys new application software and performs application upgrades following established procedures

• Troubleshoots, identifies and solves technical problems

• Interfaces with vendors, developers, and infrastructure teams to ensure timely problem resolution

• Maintain system documentation and operational procedures

• Monitors and manages application availability, capacity and performance based on established performance metrics

• Works with out of box application workflow tools to develop business flows

• Perform daily system monitoring and/or management, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying the completion of scheduled jobs such as backup

• Provision monitoring, patching, antivirus and managed security services to new clients and new devices

• Review all alerts for accuracy and take steps to re-mediate the issue

• Works in a 24 hour on-call capacity

• Maintain working knowledge and understanding of all technology utilized to support dealership operations, including the completion of user training for all operational applications

• Perform all other duties and special projects as assigned

Education and/or Training:

• Associate’s degree in Computer Science or related field is preferred

• Additional education, certifications, or other distinctions are a plus

• Strong knowledge of Windows 2003/2008/2012, Active Directory, IIS and Linux

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 3+ years’ experience supporting and designing IT infrastructure

• Has breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department

• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security

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