Job Description
Position Description:
- Supports application software and performs upgrades following established procedures
- Provisions user and administrator access for applications and systems
- Installs application patches in accordance with standard processes
- Troubleshoots and resolves technical issues across systems and applications
- Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution
- Maintains system/application documentation and operational procedures
- Monitors application availability, capacity, and performance against established metrics
- Reviews system alerts for accuracy and takes corrective action as needed
- Provides troubleshooting and end-user support for business teams using applications/systems
- Manages the promotion of code and changes across Dev, QA, and Production environments
- Tests developer-submitted changes and coordinates business acceptance testing and approvals
- Supports disaster recovery (DR) planning and testing for assigned applications/systems
- Develops system standards, procedures, and support documentation for both technical teams and end users
- Partners with development teams to test and approve application enhancements and modifications
- Utilizes out-of-the-box tools and modules to support business needs and requests
- Trains and mentors team members
- Conducts system tuning and capacity planning, recommending performance improvements
- Leads planning efforts for new implementations, upgrades, and enhancements
- Evaluates new tools/modules and provides recommendations
- Collaborates with development teams to define application strategies and direction
- Completes additional duties and special projects as assigned
Education and/or Training:
Relevant Work Experience:
#LI-BS1
#LI-REMOTE
Numbers & Facts
| Location | New Jersey (Remote) |
Skills
Acceptance Testingunmatched
Business Supportunmatched
Capacity and Performance Managementunmatched
Computer Scienceunmatched
Corrective Actionunmatched
Disaster Recoveryunmatched
Documentationunmatched
Help Deskunmatched
Identify Issuesunmatched
Mentoringunmatched
Operations Processesunmatched
Performance Managementunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Software Administrationunmatched
Software Developmentunmatched
Software Installationunmatched
Software Patchesunmatched
Software Upgradesunmatched
Standards Developmentunmatched
Strategic Planningunmatched
Support Documentationunmatched
Systems Maintenanceunmatched
Technical Writingunmatched
Test Plan/Scheduleunmatched
Time Managementunmatched
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