If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Full Time Troy, MI, US5 days ago Requisition ID: 4837LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.comSummary As a Customer Service Engineer II in the Quality Department, you will support the OEM on projects involving failure investigations and root cause analysis, using appropriate investigation techniques and statistical methods.Responsibilities Serve as the point of contact for customer communication for all quality-related topicsNotify and coordinate process changes with customersManage external failure costsLead projects involving failure investigationsRoot cause analysisAct as a liaison between Quality, Engineering, Manufacturing, and the customer to facilitate effective problem-solving and corrective action activitiesUtilize statistical tools to analyze complaints and corrective actionsConduct follow-up audits to ensure corrective actions are implementedTravel to OEM, Tier 1 facilities or failed vehicle location as needed, including leading containment activitiesCultivate customer relationshipsConduct quarterly onsite customer visitsMaintain cleanliness at the work‑site in accordance with 5S3R Standards: Sort, Set in order, Shine, SustainRight Location, Right Quantity, Right ContainerPerform other duties as assignedQualifications Bachelor's Degree required, MBA or MS preferred, or equivalent, relevant experience3-6+ years of related experienceExperience in a customer‑facing, project engineering, or program management‑related role in a highly automated and/or Tier 1 automotive environment is idealExperience with Product Failure Mode Analysis and Root Cause AnalysisExperience in data science using statistical tools.Skills Knowledge of quality-related tools (design checklist and gate check sheet, PPAP, FMEA, SPC, MSA, etc.)Data collection (Automotive Data acquisition tool, CANalyzer, over the air – i.e Amazon S3 packet)Data analytical skills (R or Python, Statistics, Palantir Foundry)Comfortable working independently and with othersResults-oriented and perseverantCritical thinking and problem-solving skillsProject and process management skillsStrong attention to detailTechnically proficient and motivated to continuously improveAbility to work flexible hours as needed to support customersMS Office SuiteBenefits Overview 100% employer-paid Medical, Dental, and Vision premiums for you and your family100% employer-paid disability and life insuranceGenerous Paid Time Off / HolidaysOpportunity to grow in a diverse work environment with a global company401k Retirement savings and planning with a generous company matchLGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO#J-18808-Ljbffr