Engineer

Role: Engineer

Required Skills: Adobe

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 6 - 14 Years

Function: TECHNOLOGY

Apply By: 2026-10-12

Skill: Operational Support Analyst for Adobe Products / Technical Support - Operations

• Strong technical troubleshooting abilities related to Adobe applications, user access, SSO, and provisioning.
• Working knowledge of Adobe Admin Console, identity management concepts, and entitlement workflows.
• Familiarity with enterprise Active Directory, group membership, and user provisioning flows.
• Understanding of MFA, SSO (including PingFederate), and authentication protocols.
• Ability to review and interpret logs for issue identification and troubleshooting.
• 5+ years in an IT Operational Support, Service Desk escalation, or Access Management role.
• Strong background in troubleshooting user account issues, provisioning workflows, and SaaS product access.
• Excellent documentation, communication, and customer service skills.
• Experience supporting Adobe products in an enterprise environment (preferred).
• Experience with SSO, MFA, and identity platforms such as PingFederate (preferred).
• Excellent communication skills with the ability to work with both technical and non‑technical users.
• Ability to manage multiple issues simultaneously in a fast‑paced environment.
• Strong analytical skills with the ability to identify patterns and root causes.
• Comfortable collaborating with Product teams, engineering partners, and cross‑functional support groups.

Salary Range - $110,000-$125,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.