AWS Lambda, Amazon Web Services (AWS), Corrective Action, Documentation, Identify Issues, Knowledge Base, MongoDB, Operational Support, Operations Planning, Operations Processes, Production Support, SQL Databases, Satellite Television, Scripting (Scripting Languages), ServiceNow, Standard Operating Procedures (SOP), System Validation, Technical Support
Role Level: Engineer / Senior Engineer
Experience: 4–6 years
Location: Denver, CO, Onsite
Long term Contract
USC/GC/H4/L2/ H1b Transfer
Client- Daton/Dish Network
Bill Rate - $58
Role Purpose
· Provides hands-on IT Operations support by resolving incidents, executing tasks, and maintaining platform stability
· Ensures services are operated reliably in accordance with defined SOPs and operational processes
Key Responsibilities
· Resolve L2/L3 incidents across AWS, databases, and third-party integrations
· Respond to monitoring alerts and validate overall system health
· Execute BAU and planned operational tasks as per approved SOPs
· Support problem management activities, including RCA and preventive actions
· Execute and validate automated runbooks and operational scripts
· Maintain and update SOPs, runbooks, and the Knowledge Base (KEDB)
· Support vendor escalations with Likewize, ePay, and other partners
· Participate in change execution and post-change validation activities
Required Skills & Experience
· 4–6 years of experience in IT Operations or Production Support
· Working knowledge of AWS environments, including Lambda and monitoring
· Practical understanding of MongoDB and SQL databases
· Experience with Dynatrace, CloudWatch, or similar monitoring tools
· Hands-on experience with ServiceNow incident and task workflows
· Basic scripting or automation exposure
· Strong troubleshooting, documentation, and operational discipline