Serves as the primary subject matter expert and implementation engineer for Cisco and Microsoft Teams UC solutions.
Leads technical discovery sessions with enterprise clients to map requirements, persona modernization, and use-case strategies.
Designs and executes complex architecture plans, including advanced dial plans, E911 compliance, and co-existence/migration models.
Performs hands-on configuration and deployment for Webex Calling (Multi-tenant/DI) and Microsoft Teams Phone (Direct Routing, Operator Connect, Calling Plans).
Prepares project engineering designs and detailed Method-of-Procedure (MOP) documentation for customer implementations.
Coordinates cross-functionally with clients, internal project teams, and third-party vendors to execute end-to-end deployments.
Advises clients on integrating AI capabilities (e.g., Microsoft Copilot, Claude Code, Cisco AI) into their collaboration ecosystems.
MUST HAVE SKILLS (Most Important):
Senior Collaboration Engineer: 7+ years of experience planning, designing, and deploying complex UC solutions.
Cisco UC Expertise: Deep expertise in Cisco UC environments, including CUCM, Unity Connection, CER, Cisco Voice Gateways, and Webex Calling (Multi-tenant/Dedicated Instance).
Microsoft Teams Phone Architecture: Proven experience designing and deploying Microsoft Teams Phone architectures, including Direct Routing, Clients, Operator Connect, and Calling Plans.
DESIRED SKILLS:
10+ years of consulting experience with a technology vendor or systems integrator.
Hands-on experience with Client solutions from vendors like Ribbon, AudioCodes, and Oracle.
Practical experience leveraging AI tools (Copilot, Claude Code, Cisco AI).
Desired: Microsoft 365 Certified: Collaboration Communications System Engineer / Teams Administrator Associate, or Webex Calling Administration Professional.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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