Administrative Skills, Artificial Intelligence (AI), Benchmark Testing, Calibration, Computer Networks, Documentation, Electrical Engineering, Electronics, Emergency Services, Equipment Maintenance/Repair, Expense Reports, Hand Tools, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Linux Operating System, Maintenance Services, On Site Support, Performance Management, Product Programs, Product Support, Product Testing, QNX Operating System, Reporting Skills, Soldering, Status Reports, Systems Administration/Management, Technical Recruiting, Technical Support, Test Bench, Test Design, Test Equipment, Test Fixtures, Testing, Time Management, Training Program, Training/Teaching, Validation Testing, Willing to Travel
Job Summary
The Customer Support Engineer Specialist provides technical support to customers through onsite service, phone support, equipment installation, troubleshooting, and repair of Wabtec onboard systems. This role involves bench-level electronics testing and repair, responding to service issues, and preparing customer reports. Accurate and timely documentation of activities is essential.
Responsibilities
- Perform bench testing and board-level repairs using test fixtures, test equipment, tools, and approved test procedures for validation.
- Conduct onsite installation of systems and equipment.
- Respond to requests for emergency repairs and service for malfunctioning or troublesome equipment.
- Provide technical instruction and assistance to customers regarding installation, operation, calibration, repair, and maintenance, both over the phone and at customer sites.
- Collaborate with engineering teams to evaluate and improve product performance and reliability.
- Plan, prepare, and/or deliver internal and external training programs to support product knowledge in areas of specialization.
- Complete administrative responsibilities, including technical reports, job status reports, customer reports, timesheets, and expense reports accurately, thoroughly, and on time.
- Maintain working knowledge of the ticketing system to ensure timely and accurate input of customer call and service information.
- Design and build test fixtures to meet departmental needs.
Required Qualifications
- Associate degree or 2-year degree from a technical institution.
- Minimum of 4 years of experience in electronics repair, technical support, field service, or a related technical environment.
- Previous experience testing and repairing electronics in a shop environment.
Eligibility Requirements
- Must be authorized to work in the United States without current or future sponsorship.
- Ability to travel to customer sites as required.
- Ability to work onsite, 1st shift, Monday–Friday, 5 days per week; some overtime may be required.
Physical Requirements
- Ability to bend, stoop, kneel, reach, climb, and work in various physical positions as needed.
- Ability to lift, carry, push, and pull up to 50 lbs.
- Ability to work in shop, field, and customer-site environments.
- Ability to use hand tools, test equipment, and related repair equipment safely and effectively.
- Ability to stand or walk for extended periods, as required by job duties.
Desired Qualifications
- Bachelor's degree in Electrical Engineering preferred.
- Locomotive air brake experience.
- QNX and/or Linux experience.
- Ability to work effectively with minimal supervision.
- Locomotive knowledge.
- IPC soldering certification.
- Prior network communication experience.
This position is located in a vibrant city known for its rich history and dynamic community. With a blend of cultural attractions and a strong industrial presence, it offers a great environment for professional growth and personal enrichment.
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.