Amazon Web Services (AWS), Analysis Skills, Best Practices, C Programming Language, C++ Programming Language, Coaching, Cobol Programming Language, Communication Skills, Computer Operations, Computer Software, Continuous Improvement, Corrective Action, Customer Escalations, Customer Satisfaction, Customer Support/Service, Disaster Recovery, Documentation, Environmental Impact, Environmental Issues, IBM AIX Operating System, IBM DB2, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Internet/Online Service, JCL (Job Control Language), Java, Linux Operating System, Mainframe Computer, Mentoring, Multitasking, Operational Support, Operational Support Systems (OSS), Operations Processes, Oracle, Performance Metrics, PostgreSQL, Problem Solving Skills, Product Support, Reengineering, Resolve Customer Issues, Root Cause Analysis, SQL (Structured Query Language), Service Delivery, Service Level Agreement (SLA), Software Administration, Software Testing, Stability Analysis, Support Documentation, TACL (Tandem Advanced Command Language), Tandem Computer Systems, Team Player, Technical Operations, Technical Support, Testing, Time Management, Transaction Processing/Management, Unix Operating Systems, Unix Shell Programming, User Interface/Experience (UI/UX), Vi Text Editor