Engineering Lead - Customer Quality

ZF

Gray Court, SC

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JOB DETAILS

SKILLS

8D, Advanced Product Quality Planning (APQP), Automotive Engineering, Automotive Industry, Best Practices, Change Management, Continuous Improvement, Corrective Action, Customer Relations, Customer Satisfaction, Data Analysis, Develop and Maintain Customers, Diversity, Equal Employment Opportunity (EEO), Failure Analysis, Failure Mode and Effects Analysis (FMEA), Geometric Dimensioning and Tolerancing, Lean Manufacturing, Machining, Manufacturing, Manufacturing Analysis, Manufacturing Methods, Manufacturing/Industrial Processes, Microsoft Product Family, Microsoft SharePoint, OEM (Original Equipment Manufacturer), Performance Metrics, Plastic Injection Molding, Power BI, Problem Solving Skills, Process Management, Product Development, Product Documentation, Product Management, Production Part Approval Process (PPAP), Quality Assurance, Quality Control, Quality Management, Quality Metrics, Regulatory Requirements, Resolve Customer Issues, Risk Analysis, Root Cause Analysis, Six Sigma, Sustainability, Value Stream Mapping, Work From Home

LOCATION

Gray Court, SC

POSTED

12 days ago

Engineering Lead - Customer Quality

Country/Region: US

Location:

Gray Court, SC, US

Req ID 88103 | Gray Court, South Carolina (US-SC), United States ZF Transmissions Gray Court, LLC

Job Description

*DNP* *CBD*

ZF Transmissions Gray Court, LLC has job openings (multiple) for the position of Engineering Lead - Customer Quality based out of its location in Gray Court, SC.

Job Duties: Leverage automotive engineering knowledge while working closely with customer representatives and insure that major customer complaints are resolved. Determine root cause of failure from customer transmission returns and lead the quality and problem-solving activities to eliminate impact of non-conforming product in accordance with customer’s specified process. Interpret engineering specifications for products to determine performance requirements in order to meet and/or exceed customer expectations. Review manufacturing processes and assess product quality to determine adequacy, capability and comply with customer specifications and company’s specifications. Participate in Failure Modes and Effect Analysis (FMEA), Design Validation (DV), Production Validation (PV), and process launch teams. Create and maintain documentation for product/process change management. Assess effectiveness of plant-wide quality systems including training for ongoing improvements. Develop and maintain documents and procedures related to quality standards, risk analysis, lessons learned from product recalls, product audits, field returns and repairs, complaints, scrap, and rework, and retain documented information as evidence. Analyze data to detect quality problems and recommend corrective actions. Conduct and develop preventative programs to reduce defects in major quality control areas. Utilize basic quality tools along with problem solving and lean manufacturing techniques in the support of continuous improvement, root cause analysis, corrective/preventive actions promoting lessons learned process. Initiate, complete, and ensure proper conformity of engineering changes to quality standards. Manage and maintain internal and customer KPI's relevant to customer quality and satisfaction. Improve customer product quality through creation, assigning and management of customer and product conformity audit 8D to completion. A hybrid (in-office and telecommute) work schedule is available.

Requirements: Bachelor's degree in Engineering or closely related field plus 5 years of experience in quality control or quality assurance within a manufacturing environment and demonstrated experience in the following: Maintaining key customer relationships, customer-specific and regulatory requirements, and best practices; OEM Customer Portals in Microsoft Edge online environment; Power BI and Sharepoint to design business reports; Axalant and S-CASE; Simatic IT and SAP for transmission forensic records; 8D’s, 3X5 WHY, 5P, and A3; Six Sigma, Shainin, Lean Manufacturing, Ishikawa, Value Stream Mapping, and Failure Tree Analysis; Safe Launch activities for new product platforms; IATF core tools including SPC, D-FMEA, P-FMEA, Control Plans, APQP, PPAP, and MSA; Metal castings, machining and assembly processes for drivetrain technologies, and plastic injection molding; and GD&T..

Send Resume To: Recruitment@zf.com, reference Position ID No. ZF-453 in the email.

Be part of our ZF team as Engineering Lead - Customer Quality and apply now!

Contact

Mariam Thompson

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

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