engineering manager, Customer Experience Engineering - ST; Seattle WA

Starbucks Corp

Seattle, WA

JOB DETAILS
SKILLS
Architectural Design, Automation, Change Management, Cloud Computing, Coaching, Collective Bargaining, Communication Skills, Cross-Functional, Customer Experience, Documentation, Engineering Management, Establish Priorities, Healthcare Reimbursement, Identify Issues, Incident Management, Interpersonal Skills, Leadership, Machine Tool, Metrics, Microsoft C# (C Sharp), Operational Strategy, Operations Planning, Order Management, Order/Customer Fulfillment, Organizational Development/Management, Process Improvement, Product Support, Production Support, Programming Languages, Retail Construction, Retail Software, Root Cause Analysis, Service Level Agreement (SLA), Set Goals, Software Administration, Software Engineering, State Ordinances, Strategic Planning, Student Loans, System Operations, Team Building, Team Lead/Manager, Technical Strategy, Technical/Engineering Design, Tuition Fees, User Interface/Experience (UI/UX), Vehicle Fleets
LOCATION
Seattle, WA
POSTED
30 days ago

As the Manager of the FMO Cloud Services & Operations team, you will lead a group of engineers responsible for building, operating, and scaling platforms that enable seamless fulfillment and management of customer orders across coffeehouses.

You will drive the reliability, performance, and operational excellence of cloud services and deployment pipelines that power high performing applications across a fleet of 20K+ edge devices. This role is critical in shaping team culture, advancing technical strategy, and partnering with cross-functional leaders to deliver exceptional, measurable business outcomes.

What you'll be doing…

  • Leadership - Setting goals for the team, developing organizational capability, and modeling how we work together
  • Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results
  • Technical Design and Implementation - Providing technical expertise and executing technical responsibilities
  • Partner Development and Team Building - Providing partners with coaching, feedback, developmental opportunities, and building effective teams
  • Production Support for application and platform components

As the manager of this team you will:

  • Partner with engineering teams and product managers to support new store and equipment builds and feature launches while ensuring operational readiness before go-live.
  • Own the health, stability, and uptime of SPC services, driving incident management, root cause analysis, and continuous service improvement.
  • Define operational roadmaps, prioritize reliability initiatives, and ensure execution against business and customer experience goals
  • Implement observability, monitoring, alerting, and automation to enable proactive issue detection, self-healing systems, and reduced operational toil.
  • Track and report your team"s progress using metrics that capture customer impact, SLA compliance, and system health
  • Build and lead a team of product-centric, reliability and observability-focused engineers.
  • Lead the socialization and documentation of clear and consistent processes for provisioning, validating and troubleshooting cloud resources
  • Think critically about and advocate for process and automation improvements prioritizing event-driven automated remediation as the end goal.
  • Drive a culture of collaboration, support and mutual respect

Required Qualifications

  • Minimum of 10 years of professional experience in software engineering building and supporting retail applications and/or platforms
  • Minimum of 4+ years of experience in directly managing a team of engineers.
  • Hands on development experience with at least one modern programming language, preferably C# or GO
  • Proven track record of shipping high-quality, consumer-facing applications with a strong focus on user experience and performance.
  • Demonstrated ability to lead technical architecture/design discussions and to drive technical decision-making.
  • The ability to track and drive meaningful metrics
  • A thoughtful, empathetic approach to leadership and collaboration.
  • A strong foundation in core SRE principles, including incident management, blameless retrospectives, observability, and disciplined change management.
  • You believe in the value of automation and will champion practices that drive reliability and drive the adoption of cross-team processes and tooling.
  • Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a team.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

  • If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge and skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact applicantaccommodation@starbucks.com or 1(888) 611-2258.

About the Company

S

Starbucks Corp

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it’s just as true today.

Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow storefront, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.

In 1981, Howard Schultz (Starbucks chairman and chief executive officer) had first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.

In 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community. A third place between work and home. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Restaurant/Food Services
FOUNDED
1971
WEBSITE
https://www.starbucks.com/careers/