Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.
The Field Diagnostics Engineering team builds the hardware and software diagnostic solutions that support field repair technicians and enhance the Apple customer ownership experience. In this role, you will lead a high-performing team to deliver these critical solutions and drive innovation within AppleCare. As the Engineering Manager for Field Diagnostics Engineering, you will lead a team that has proven itself by delivering high-quality hardware and software diagnostic solutions. You will build and nurture partnerships with cross-functional teams both within and outside of AppleCare. You will be hands-on, disciplined, and driven to succeed in a challenging environment, ensuring our field repair technicians have the tools they need to provide exceptional customer experiences.Lead, hire, grow, and mentor a high-performing engineering team. Own and deliver end-to-end systems, from requirements through launch. Apply Generative AI to improve engineering productivity and development workflows. Build systems at scale and use data to drive engineering decisions. Drive test strategy and automation at scale.Bachelor's degree or Masters degree in Computer Science, Computer Engineering, or a related field, or equivalent experience. 10+ years of experience in software development, with 4+ years in an engineering management role. Experience programming in macOS or iOS ecosystems (Swift/Objective-C), including building and debugging system or application-level software. Experience with computer architecture and hardware/software interactions.Experience with macOS or iOS system architecture, including security models. Knowledge of CPUs, GPUs, and SoCs. Experience with field diagnostics, manufacturing, or repair workflows. Experience with diagnostics, logging, telemetry, or observability systems. Ability to lead and influence cross-functional teams and operate effectively in ambiguous, fast-paced environments. Focus on execution, quality, and reliability, with a track record of delivering complex systems. Communication skills to articulate complex technical concepts to cross-functional teams and leaders.
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.