Job Description
Description:
Title : Quality Engineer III
Location: Santa Clara, CA 95054
Duration: 0-6+ months
Shift: 1 st shift
Pay Rate: $ 40.00 - $45 .00 /HR
Job Duties
Qualifications
Education
Experience
Knowledge, Skills & Abilities
Physical Requirements
Title : Quality Engineer III
Location: Santa Clara, CA 95054
Duration: 0-6+ months
Shift: 1 st shift
Pay Rate: $ 40.00 - $45 .00 /HR
Job Duties
- Own end-to-end CAPA activities for assigned issues, including initiation, investigation, root cause analysis, action definition, and effectiveness verification.
- Apply structured root cause analysis methodologies (8D, 5 Whys, Fishbone, Data Analysis) to ensure robust problem-solving.
- Develop practical, risk-based corrective and preventive actions that address systemic issues.
- Ensure CAPAs are timely, compliant, and effective, with clear documentation and traceability.
- Identify gaps in CAPA quality or delays and proactively escalate risks to management.
- Lead customer complaint investigations of moderate to high complexity, including coordination with Manufacturing, Engineering, Service, and Supplier teams.
- Conduct failure analysis and root cause determination using available data, returned product evaluation, and technical expertise.
- Ensure complaints are handled in accordance with regulatory and internal requirements, including proper documentation and closure timelines.
- Link complaint findings to internal nonconformances and CAPAs to ensure closed-loop quality.
- Analyze complaint trends and support identification of systemic product or process issues.
- Act as a Quality Lead on investigation teams, driving accountability and timely resolution across functions.
- Support product containment decisions, including risk assessments, product holds, and impact evaluations.
- Collaborate with Supplier Quality to address supplier-related nonconformances and SCARs.
- Provide technical input during audits, inspections, and quality reviews.
- Support development and improvement of procedures, work instructions, and quality system processes.
- Perform data-driven analysis across NCM, CAPA, and complaints to identify trends and improvement opportunities.
- Lead or contribute to continuous improvement initiatives using Lean, PPI, or Six Sigma methodologies.
- Recommend and help implement improvements to investigation quality, cycle time, and process effectiveness.
- Support development of quality metrics and dashboards for monitoring performance.
- Provide guidance and informal mentorship to team members on RCA and investigation best practices.
- Promote consistent use of structured problem-solving tools and quality principles across teams.
Qualifications
Education
- Bachelor s degree in engineering or related technical discipline required.
Experience
- 5 8 years of quality engineering experience, preferably in regulated industries (cGMP, ISO 9001/13485).
- Demonstrated experience leading nonconformance investigations, CAPAs, and customer complaint handling.
- Experience working cross-functionally with Manufacturing, R&D, and Supplier Quality.
- Familiarity with failure analysis, and risk-based decision making.
Knowledge, Skills & Abilities
- Strong knowledge of quality systems, regulatory requirements, and investigation processes
- Proficient in root cause analysis and structured problem-solving methodologies
- Ability to independently manage multiple complex investigations
- Strong analytical and data-driven decision-making skills
- Effective communication and ability to influence cross-functional teams
- Detail-oriented with strong technical documentation skills
Physical Requirements
- Ability to work onsite in both office and manufacturing environments.
- Ability to lift up to 35 lbs occasionally.
- Ability to work at a computer for extended periods (up to 8 hours/day).
Numbers & Facts
| Location | Santa Clara, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $54.40–$61.20 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- 8Dunmatched
- Analysis Skillsunmatched
- Best Practicesunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Corrective Actionunmatched
- Corrective and Preventative Action (CAPA) Systemsunmatched
- Cross-Functionalunmatched
- Current Good Manufacturing Practice (cGMP)unmatched
- Data Analysisunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Engineeringunmatched
- Failure Analysisunmatched
- ISO 9001unmatched
- Information Technology & Information Systemsunmatched
- Leadershipunmatched
- Lean Manufacturingunmatched
- Lean Six Sigmaunmatched
- Lift/Move 35 Poundsunmatched
- Manufacturingunmatched
- Mentoringunmatched
- People Managementunmatched
- Performance Analysisunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Producer Price Index (PPI)unmatched
- Product Supportunmatched
- Product Testingunmatched
- Quality Engineeringunmatched
- Quality Managementunmatched
- Quality Metricsunmatched
- Quality System Requirements (QSR)unmatched
- Regulationsunmatched
- Regulatory Requirementsunmatched
- Reporting Dashboardsunmatched
- Research & Development (R&D)unmatched
- Resolve Customer Issuesunmatched
- Riskunmatched
- Risk Analysisunmatched
- Risk Managementunmatched
- Root Cause Analysisunmatched
- Six Sigmaunmatched
- Structured Analysisunmatched
- Team Lead/Managerunmatched
- Technical Writingunmatched
- Time Managementunmatched
- Traceabilityunmatched
- Trend Analysisunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder