Engineering Program Manager, Apple Media Services, Apple Services Engineering

Apple Services Engineering team is one of the most exciting examples of Apples long-held passion for combining art and technology! The Apple Media Services program team within Apple Services Engineering is seeking an extraordinary Engineering Program Manager with a deep understanding of client side mobile technology and a genuine enthusiasm for delivering complex, cross-functional projects in a fast-paced environment. If you are curious about the details, driven to achieve, and passionate about the product, we would love to hear from you! Come help us solve some gnarly problems to deliver wow experiences to millions of Apple customers!

Join the team that brings User Engagement to life for millions of people every day! Were looking for a Engineering Program Manager whos excited to shape the future of how customers engage with services across all of Apples software offerings; the experiences that help users stay connected, organized, and seamlessly in sync.

In this role, youll partner with world-class engineers, designers, and product teams to turn big ideas into polished, reliable features. Youll orchestrate complex cross-platform programs, navigate between fast-paced web development and client software cycles, and keep teams aligned as we deliver delightful, high-impact user experiences across Apples ecosystem (and beyond!).

If you love solving tough problems, connecting dots across platforms, and shipping products that quietly power peoples daily lives, this is the place for you. Come help us build the next generation of client frameworks; fast, secure, and easy to use.

Responsibilities:

• Partner with multiple Engineering leads to drive cross functional programs through delivery; inclusive of timelines, planning, requirements, and dependencies. This role requires you to build trust with engineering partners and persistently remove ambiguity by seeking to reduce complexity.
• Manage risks, mitigations, and drive alignment across the organization and between teams.
• Provide clear, timely and objective communication, including regular program status updates and critical issues as needed to executive team.
• Coordinate discussions and break down complex issues into discussion topics to drive engineering and design alignment with support from project team, maintaining an orientation toward teamwork and collaboration.
• Proactively identify issues and solutions, and mobilize resources necessary to attack and resolve.
• Coordinate with teams to identify issues, prioritize tasks and track risks to schedule and product quality, including cross-functional dependencies.

Requirements:

• 5+ years of experience in Program / Project management successfully leading highly cross-functional software development.
• Experience leading large programs; from requirements gathering collaboration with product and design teams, through software development and release qualification while maintaining a high bar for quality.
• Proven self-starter, who is dedicated and demonstrates creative and critical thinking abilities.
• Systems within this scope are complex, so you will not only be expected to be able to readily understand complicated and subtle interdependencies, but also to evaluate new requests and new information in light of these systems.
• Exceptional verbal and written communication skills with the ability to filter and distill relevant information for the right audience.
• Proven record in defining processes, developing metrics and executing on them while driving program maturity and process optimization. Being able to think on your feet is important, as is the ability to thoughtfully and efficiently debate the validity of a given approach to any aspect of a project under your control.
• Past experience with mobile-first client side frameworks programs. Building a framework offering and driving/tracking adoption is a plus.
• 10+ years of experience in technical program management, service delivery, or engineering leadership.
• A history of leadership, decision making, negotiation skills, and ability to influence partners without direct authority.
• Strong analytical thinking, analysis, and problem-solving skills.
• Experience leading multiple complex projects simultaneously.
• Ability to communicate abstract ideas clearly and independently manage complex project objectives.
• Proven experience driving multi-team development schedules across both server and client environments.
• Hands-on experience driving AI initiatives - from early problem framing, data analysis, through development, evaluation, launch readiness and ongoing service management.
• Previous experience building customer facing products / services with foundational understanding of the technical details.