Engineering Program Manager, iCloud Mail, Apple Services Engineering

San Diego, California, United States Software and ServicesApple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology! The Cloud Products and Platform program team within Apple Services Engineering is seeking an extraordinary Engineering Program Manager to help drive iCloud Mail — a service relied upon by hundreds of millions of customers around the world every day. We're looking for someone with a deep understanding of technology and a genuine enthusiasm for delivering complex, cross-functional projects in a fast-paced environment. If you are curious about the details, driven to achieve, and passionate about the product, we would love to hear from you! Come help us solve some gnarly problems to deliver wow experiences to millions of Apple customers!DescriptionAs the iCloud Mail EPM, you will lead cross‑functional programs that deliver new capabilities and quality improvements to one of Apple's most widely used services. You'll partner with engineering, design, and operations leaders to define plans, manage risks and dependencies, and keep stakeholders aligned from concept through launch.ResponsibilitiesPartner with multiple Engineering leads to drive cross‑functional programs through delivery; inclusive of timelines, planning, requirements, and dependencies.Manage risks, mitigations, and drive alignment across the organization and between teamsProvide clear, timely and objective communication, including regular program status updates and critical issues as needed to the executive teamCoordinate discussions and break down complex issues into discussion topics to drive engineering and design alignment with support from project team, maintaining an orientation toward teamwork and collaborationProactively identify issues and solutions, and mobilize resources necessary to attack and resolve. Coordinate with teams to identify issues, prioritize tasks and track risks to schedule and product quality, including cross‑functional dependenciesMinimum Qualifications3+ years of experience in Program / Project management successfully leading highly cross‑functional software developmentExperience leading large programs; from requirements gathering collaboration with product and design teams, through software development and release qualification while maintaining a high bar for quality.Previous experience building customer‑facing products / services with foundational understanding of the technical detailsExceptional verbal and written communication skills with the ability to filter and distill relevant information for the right audienceStrong analytical thinking, analysis, and problem‑solving skillsAbility to communicate abstract ideas clearly and independently manage complex project objectivesPreferred QualificationsFamiliarity with Claude code developmentExperience managing incident response, service health, or operational readiness programs for live production servicesBackground partnering with Privacy, Security, Legal, and Localization teams to launch globally compliant featuresWorking knowledge of email standards and technologies such as IMAP, SMTP, JMAP, MIME, DKIM/SPF/DMARC, or related anti‑abuse and deliverability systemsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $134,800 and $245,800, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple BenefitsNote: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicantAt Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.Learn about accessibility in Apple's workplaceLearn about reasonable accommodations for job applicants#J-18808-Ljbffr