Engineering Program Manager, Search Quality and Infrastructure, Apple Services Engineering

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

We're looking for a Senior Engineering Program Manager with a strong track record of building search infrastructure and delivering search products with world knowledge answering features using innovative technologies upon an aggressive timeline. The program manager will lead a large cross functional project to help improve Apple's over 1 billion customers experience. The role will work with world level deep learning and AI engineers applying groundbreaking AI technologies including Large Language Models to enable exciting new user experiences and continue improving quality for shipped features.

• Drive consensus across multiple groups with varying opinions & needs. Influence entire teams around a common purpose and drive conference on the plan of execution
• Create and manage project schedules with clear dependencies, critical path and systematic methodology to communicate status
• Proactively identify and manage risks, close gaps and and re- plan as needed
• Keep teams on critical path with efforts to minimize distractions
• Provide clear, timely and objective communication, including regular program status updates and one-off reviews as needed to executive team
• Keep an eye on any potential gaps across dependency teams and proactively promote regular communications on common source of truth
• Proactive and regular insurance of alignments across all stake holder teams when new factors arise
• Lead measurements to help team understand and measure success, including quality, usage scale and other key KPIs
• Advocate for user and company values when leading team to convergence on key open questions
• Lead early feedback collection from internal dogfooding during feature convergence, drive team to address feedback in feature iterations
• Advocate for quality and user experience, using both quantitative and qualitative data
• Reflect on how the team operates, proactively propose and implement new ways to enable more effective processes & delivery of resultsDrive End-to-End program execution across multiple teams Align stakeholders and maintain execution transparency Manage technical dependencies and system integration Drive continuous improvement and operational excellence8+ years of experience in driving large scale program building machine learning powered products 3+ years experience bringing a product from concept to completion, ideally working on machine-learning features and/or sophisticated backend and front-end systems Deep understanding of software development for machine-learned products and services, and how analytics and evaluation data can help improve those products Excellent program management skills including program structuring and managing multiple work streams interdependently Bachelors or Master's degree in Computer Science, or related field and equivalent experience8+ years experience in delivering search and generative answer quality improvements is a plus Strong ability to deal with ambiguities, drive disambiguation and clarities, shepherd multiple teams to meet aggressive timeline Experience orchestrating the delivery of multiple significant client/server software products requiring large organizations (100+) across teams to execute Strategic and results driven mindset focusing on driving what matters Strong leadership skills, including conflict resolution, negotiation, courage to take risks when needed Strong adaptability and agility in making adjustments to project strategy and plan with evolving situations Strong problem-solving skills with attention to details Solid knowledge of technical system architecture and systems design tradeoffs Strong desire to learn, aptitude for problem solving, and the ability to make sophisticated trade-offs Self-motivated and proactive, with demonstrated creative and critical thinking capabilities required to forge a path to success Strong ability to communicate abstract ideas clearly, manage comprehensive yet succinct project status update to all levels of audience, both verbally and in written forms