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Field Support Analyst

BravoTech

New York, NY

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JOB DETAILS
SALARY
$30–$40 Per Hour
SKILLS
Administrative Skills, Adobe Acrobat, Analysis Skills, Banking Regulations, Communication Skills, Customer Support/Service, Desktop Administration, Desktop PC, Help Desk, Identify Issues, Incident Response, Information Technology & Information Systems, Legal, Microsoft Active Directory, Microsoft Office, On Site Support, Service Delivery, Software Administration, Technical Operations, Technical Support, User Account Administration, iOS
LOCATION
New York, NY
POSTED
30+ days ago

Job Title: Field Support Analyst
Pay rate: $30-$40/hr

Location: New York, NY

Duration: 4 months, with the possibility of extension or conversion to full-time employment

Hours: Monday–Friday, 8:00 AM – 5:00 PM (EST)

Work Environment: Support for corporate office operations, working independently with virtual support team collaboration

 

Overview of Work Environment:

Join a dynamic support team dedicated to ensuring seamless technology operations for our corporate office. This role offers autonomy in your day-to-day tasks while collaborating closely with a virtual support team to deliver exceptional service.

Job Responsibilities:
  • Provide comprehensive desktop support to a wide range of end users.
  • Assist with hardware and software issues, including troubleshooting and resolving tickets promptly.
  • Maintain and support office technology infrastructure, ensuring optimal performance.
  • Respond to help desk requests, managing incidents through to resolution.
  • Deliver front-facing customer service, maintaining a professional and helpful demeanor.
  • Support Level 1 and Level 2 software issues across enterprise systems.
  • Manage and support backend office applications, including MS Office Suite and related tools.
  • Utilize MS Intune and Active Directory for device management and user account administration.
  • Perform remote management and incident request handling efficiently.
  • Collaborate with IT teams to ensure technology infrastructure runs smoothly.

Must-Have Skills & Qualifications:
  • Minimum of 5+ years of relevant desktop and technical support experience.
  • Strong technical skills with a focus on hardware, software, and enterprise support.
  • Excellent customer service skills with the ability to communicate technical information clearly.
  • Experience with MS Intune, Ticketing Systems, and the MS Office Suite.
  • Ability to work independently and manage multiple requests effectively.

 

Nice-to-Have Skills & Experience:
  • Prior experience supporting banking or law firm IT environments.
  • Familiarity with Apple iOS devices and support.
  • Knowledge of Adobe Acrobat and related tools.

Educational Requirements:
  • Bachelor's degree preferred. Candidates without a degree must demonstrate at least 10 years of relevant experience.

About the Company

B

BravoTech

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