Engineering Specialist Veeva

Talent Software Services, Inc.
  • Cincinnati, OH
  • $60–$65 Per Hour
  • Quick Apply
3 days ago

Job Description

We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units.
This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations.

Key Responsibilities
Application Support & Operations
  • Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
  • Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines
  • Perform root cause analysis (RCA) and drive preventive actions
  • Monitor system health, performance, and data integrity
Platform Management (Veeva Vault / Suite)
  • Support core Veeva modules such as:
  • Veeva Vault Quality (QMS, Deviations, CAPA, Change Control)
  • Veeva Vault RIM / Regulatory
  • Veeva Clinical / Safety (if applicable)
  • Manage User access & security (roles, permissions)
  • Manage Workflows and lifecycle configurations
  • Manage Document and data management
Enhancements & Configuration
  • Configure and enhance:
  • Workflows, forms, and business rules
  • Object configurations and metadata
  • Reports and dashboards
  • Support release management (monthly Veeva releases) and impact assessments
  • Validate changes through sandbox testing and promotion to production
Integration & Data Management
  • Support integrations with:
  • ERP systems (SAP)
  • MES / Manufacturing systems
  • LIMS (LabVantage, etc.)
  • External regulatory systems
  • Handle API integrations, data migrations, and interface monitoring
  • Ensure data consistency and integrity across systems
Compliance & Validation
  • Ensure compliance with:
  • GxP, GMP, FDA regulations
  • 21 CFR Part 11 / Annex 11
  • Support CSV (Computer System Validation) activities:
  • IQ/OQ/PQ documentation
  • Audit readiness and inspections
  • Maintain audit trails and documentation standards
Release & Change Management
  • Coordinate Veeva quarterly/monthly releases:
  • Impact assessment
  • Regression testing
  • Deployment coordination
  • Participate in CAB (Change Advisory Board) reviews
  • Maintain change control documentation
Stakeholder & Vendor Management
  • Collaborate with:
  • Global Quality, IT, and Manufacturing teams
  • Site SMEs across 100+ plants
  • External vendors (Veeva support)
  • Drive business requirement gathering and solution design
  • Provide user training and knowledge transfer
Continuous Improvement
  • Identify opportunities for:
  • Process standardization across plants
  • Workflow automation
  • System performance optimization
  • Develop and maintain KB articles, SOPs, and user guides

Numbers & Facts

LocationCincinnati, OH
Salary$60–$65 Per Hour

Skills

  • Application Programming Interface (API)unmatched
  • Automationunmatched
  • Change Controlunmatched
  • Code of Federal Regulationsunmatched
  • Computer Systemsunmatched
  • Continuous Improvementunmatched
  • Corrective Actionunmatched
  • Corrective and Preventative Action (CAPA) Systemsunmatched
  • Data Managementunmatched
  • Data Migrationunmatched
  • Data Qualityunmatched
  • Document Managementunmatched
  • Documentation Standardsunmatched
  • ERP (Enterprise Resource Planning)unmatched
  • FDA Requirementsunmatched
  • GMP (Good Manufacturing Practices)unmatched
  • GxPunmatched
  • High Availabilityunmatched
  • Identify Issuesunmatched
  • International Operationsunmatched
  • Knowledge Baseunmatched
  • Knowledge Transferunmatched
  • Laboratory Information Management System (LIMS)unmatched
  • Maintain Complianceunmatched
  • Maintenance Servicesunmatched
  • Manufacturingunmatched
  • Manufacturing Execution Systems (MES)unmatched
  • Manufacturing Systemsunmatched
  • Metadataunmatched
  • Operational Supportunmatched
  • Performance Tuning/Optimizationunmatched
  • Process Improvementunmatched
  • Regression Testingunmatched
  • Regulationsunmatched
  • Regulatory Complianceunmatched
  • Release Management/Engineeringunmatched
  • Reporting Dashboardsunmatched
  • Requirements Managementunmatched
  • Root Cause Analysisunmatched
  • SAP ECC (fka SAP R/3 and SAP ERP)unmatched
  • Service Level Agreement (SLA)unmatched
  • Software Administrationunmatched
  • Software Engineeringunmatched
  • Standard Operating Procedures (SOP)unmatched
  • System Validationunmatched
  • Technical Supportunmatched
  • Testingunmatched
  • Training/Teachingunmatched
  • User Documentationunmatched
  • User Interface/Experience (UI/UX)unmatched

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