About the Role
We are seeking a detail-oriented and hands-on Engineering Support Technician to join our growing and dynamic team. This role supports engineering operations and quality through product testing, data analysis, documentation, and direct technical assistance. The ideal candidate works effectively both independently and collaboratively, demonstrates strong organizational skills, and enjoys working with physical products while contributing to continuous improvement efforts.
Key Responsibilities
Execute test plans on products, fixtures, and systems in accordance with engineering specifications and procedures
Accurately collect, analyze, and summarize test and return data; prepare clear and concise summary reports for engineering and leadership teams
Process product returns (RMA), record status, document findings, and maintain traceable records in internal systems
Provide hands-on technical support to engineering teams during product development, validation, and troubleshooting activities
Collaborate with cross-functional teams including Engineering, Quality, Manufacturing, and Customer Support
Maintain organized test documentation, logs, and ensuring accuracy and attention to detail
Utilize Microsoft Excel extensively for data analysis, charts, and reporting
Prepare presentations and technical summaries using PowerPoint; communicate clearly via Outlook email and calendar tools
Support lab organization, tool maintenance, and safe handling of equipment and materials
Required Qualifications
Strong ability to work independently while also collaborating effectively as part of a team
Demonstrated attention to detail and commitment to data accuracy and documentation
Experience summarizing technical data and writing clear, structured reports
Hands-on aptitude with mechanical or electrical products
Proficiency in Microsoft Excel, PowerPoint, and Outlook
Ability to follow test procedures and execute test plans consistently
Strong time-management skills with the ability to manage multiple tasks and priorities
Nice-to-Have / Preferred Qualifications
Basic experience with computer-aided drafting (CAD) tools
Basic knowledge of household electrical wiring concepts and electrical safety
Call center support, decision tree development or product triage
Familiarity with leveraging AI tools (e.g., Copilot, ChatGPT, or similar) to improve productivity, data analysis, documentation, or troubleshooting
Prior experience in an engineering lab, manufacturing environment, or technical support role
Recommended Additional Attributes (Valued for Success)
Curiosity and willingness to learn new tools, technologies, and processes
Strong verbal communication skills and ability to explain technical findings to non-technical audiences
Problem-solving mindset with a continuous improvement approach
Adaptability in a fast-paced, evolving environment
Why Join Us?
Be part of a growing and innovative company with opportunities to expand your technical skills
Work in a collaborative, supportive environment where your contributions make a visible impact
Gain exposure to engineering development, testing, and real-world product performance