Engineering Technical Support

Engineering Technical Support

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Category

Engineering

Job Location

Willingboro, NJ, US

Position Type

Full-Time/Regular

Engineering Technical Support

Radwell International LLC | Engineering Support Services

Full-Time | Salary | On-site

Schedule: MondayFriday Regular business hours

1 Millennium Drive, Willingboro, NJ 08046

Radwell International is seeking a skilled Engineering Technical Support professional to serve as a critical technical resource supporting customers, internal engineering, and commercial teams. This role focuses on troubleshooting, diagnosing, and resolving complex technical issues related to industrial automation products while delivering timely, accurate solutions that minimize customer downtime.

The Engineering Technical Support position plays a key role in bridging engineering expertise with customer needs. This role requires strong problem-solving skills, clear technical communication, and a proactive approach to identifying and preventing recurring technical issues. The position operates in a fast-paced, solutions-driven environment supporting a broad industrial customer base.

Key Responsibilities

Diagnose and troubleshoot complex technical issues involving industrial automation products and systems

Provide technical guidance and problem resolution to customers and internal teams

Collaborate closely with engineering, sales, and operations teams to understand requirements and deliver solutions

Analyze product performance, failure trends, and technical data to recommend improvements

Support equipment troubleshooting related to PLCs, HMIs, industrial controls, and automation hardware

Explain technical concepts clearly to non-technical stakeholders

Maintain accurate documentation of technical issues, resolutions, and best practices

Contribute to development and improvement of technical support processes and protocols

Stay current with industrial automation trends, technologies, and safety standards

Use technical support tools, CRM systems, and documentation platforms to track and manage cases

Identify preventative solutions to reduce repeat issues and improve product reliability

Perform other duties, tasks, or work as assigned

Qualifications

Strong analytical and troubleshooting skills

Customer-focused mindset with ability to manage expectations

Comfortable working independently while collaborating cross-functionally

Able to handle multiple technical support requests simultaneously

Knowledge & Skills Required

Strong troubleshooting and problem-solving ability for industrial automation equipment

Ability to read and interpret electrical schematics, diagrams, and technical documentation

Working knowledge of PLC systems, HMI interfaces, and industrial control systems

Understanding of electrical and electronic components and systems

Familiarity with industrial automation software and basic programming concepts

Strong written and verbal communication skills

Proficiency with Microsoft Office and technical documentation tools

Basic understanding of networking principles as applied to industrial systems

Knowledge of industrial safety standards and quality practices

Strong time management and prioritization skills

Education & Experience

Associates degree in Electrical Engineering, Electronics, Automation Technology, or related technical field required

25 years of experience in technical support, preferably within industrial automation or related environments

Demonstrated experience troubleshooting complex technical issues

Experience supporting customers in a technical, customer-facing role

Background in industrial equipment, controls, automation, repair, or manufacturing environments preferred

Experience documenting technical issues and collaborating with engineering teams

Compensation

The recruiting base salary range for this full-time position is $64,000$86,000 annually.

Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

Radwell Benefits

Medical, dental, and vision coverage starting Day 1 of employment

15 PTO days

Paid company holidays

Company-paid short-term and long-term disability

Company-paid life insurance

401(k) with company matching

Free onsite gym

Radwell International LLC is an equal opportunity employer.