Engineering Technical Support
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Category
Engineering
Job Location
Willingboro, NJ, US
Position Type
Full-Time/Regular
Engineering Technical Support
Radwell International LLC | Engineering Support Services
Full-Time | Salary | On-site
Schedule: MondayFriday Regular business hours
1 Millennium Drive, Willingboro, NJ 08046
Radwell International is seeking a skilled Engineering Technical Support professional to serve as a critical technical resource supporting customers, internal engineering, and commercial teams. This role focuses on troubleshooting, diagnosing, and resolving complex technical issues related to industrial automation products while delivering timely, accurate solutions that minimize customer downtime.
The Engineering Technical Support position plays a key role in bridging engineering expertise with customer needs. This role requires strong problem-solving skills, clear technical communication, and a proactive approach to identifying and preventing recurring technical issues. The position operates in a fast-paced, solutions-driven environment supporting a broad industrial customer base.
Key Responsibilities
Diagnose and troubleshoot complex technical issues involving industrial automation products and systems
Provide technical guidance and problem resolution to customers and internal teams
Collaborate closely with engineering, sales, and operations teams to understand requirements and deliver solutions
Analyze product performance, failure trends, and technical data to recommend improvements
Support equipment troubleshooting related to PLCs, HMIs, industrial controls, and automation hardware
Explain technical concepts clearly to non-technical stakeholders
Maintain accurate documentation of technical issues, resolutions, and best practices
Contribute to development and improvement of technical support processes and protocols
Stay current with industrial automation trends, technologies, and safety standards
Use technical support tools, CRM systems, and documentation platforms to track and manage cases
Identify preventative solutions to reduce repeat issues and improve product reliability
Perform other duties, tasks, or work as assigned
Qualifications
Strong analytical and troubleshooting skills
Customer-focused mindset with ability to manage expectations
Comfortable working independently while collaborating cross-functionally
Able to handle multiple technical support requests simultaneously
Knowledge & Skills Required
Strong troubleshooting and problem-solving ability for industrial automation equipment
Ability to read and interpret electrical schematics, diagrams, and technical documentation
Working knowledge of PLC systems, HMI interfaces, and industrial control systems
Understanding of electrical and electronic components and systems
Familiarity with industrial automation software and basic programming concepts
Strong written and verbal communication skills
Proficiency with Microsoft Office and technical documentation tools
Basic understanding of networking principles as applied to industrial systems
Knowledge of industrial safety standards and quality practices
Strong time management and prioritization skills
Education & Experience
Associates degree in Electrical Engineering, Electronics, Automation Technology, or related technical field required
25 years of experience in technical support, preferably within industrial automation or related environments
Demonstrated experience troubleshooting complex technical issues
Experience supporting customers in a technical, customer-facing role
Background in industrial equipment, controls, automation, repair, or manufacturing environments preferred
Experience documenting technical issues and collaborating with engineering teams
Compensation
The recruiting base salary range for this full-time position is $64,000$86,000 annually.
Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.
Radwell Benefits
Medical, dental, and vision coverage starting Day 1 of employment
15 PTO days
Paid company holidays
Company-paid short-term and long-term disability
Company-paid life insurance
401(k) with company matching
Free onsite gym
Radwell International LLC is an equal opportunity employer.