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Engineering Technician

ICONMA, LLC

Aurora, CO

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JOB DETAILS
SALARY
$21.60–$25.13 Per Hour
SKILLS
Administrative Skills, Alliance/Partner Marketing, Analysis Skills, Billing, Biology, Biotech and Pharmaceutical, Calibration, Collocation, Communication Skills, Computer Hardware, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Documentation, Electricity, Equipment Maintenance/Repair, Facilities and Maintenance, Hardware Installation, Health Plan, Identify Issues, Interpersonal Skills, Inventory Levels, Inventory Management, Laboratory Equipment, Laboratory Techniques, Lift/Move 100 Pounds, Lift/Move 50 Pounds, Maintenance - HVAC, Maintenance Services, Microsoft Product Family, Organizational Development/Management, Physical Demands, Presentation/Verbal Skills, Preventative Maintenance, Product Support, Radiology, Record Keeping, Refrigeration, Service Delivery, Software Upgrades, Systems Administration/Management, Team Player, Technical Support, Telecommunications Equipment, Test Equipment, Testing, Time Management, Training/Teaching, Vendor/Supplier Management, Vendor/Supplier Planning, Writing Skills
LOCATION
Aurora, CO
POSTED
14 days ago
Our client, a Life Sciences, Biotechnology and Laboratory Services company, is looking for a Engineering Technician for their Aurora, CO location.
 
Responsibilities:
  • Responsible for maintenance and repair of laboratory equipment.
  • Operational role with around 60% of the work involving computer-based activities.
  • Delivers service and support to our customers which includes Preventive Maintenance of Client and/or Multivendor Products. This support will include troubleshooting and repair of minor issues related to maintenance requirements, post maintenance testing and calibration. Will need to be able to manage and build relationships with third-party vendors who will perform onsite PM's and repairs. Represents the face of Client to the customer and drives best-in-class customer service, responsiveness and professionalism in all customer interactions.
  • Provide scheduled preventative maintenance for contract customer
  • Drive toward zero service recalls
  • Complete assigned preventive maintenance calls at customer site within prescribed time frame and established performance standards
  • Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
  • Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades
  • Maintain updated documentation around dispatch, inventory and service support functions of the job
  • Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
  • Accountable for assigned company assets to include Tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
  • Manage appropriate levels of inventory to ensure adequate supply and records are maintained
  • Proactively develop technical and soft skills to maintain and enhance Client’s value proposition to the customer
  • Display exceptional written and verbal communication skills and actively interface with peers and customers
  • Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
  • Seek higher level certification through participation in company sponsored training & development offerings
  • Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..
 
Requirements:
  • Minimum 2–4 years of experience working in a laboratory setting.
  • Experience in vendor management, scheduling, calibrations, and troubleshooting (10–15%)
  • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics,
  • Engineering, Information Technology or related discipline including military experience.
  • Associate’s degree
  • Experience in HVAC, refrigeration and facilities maintenance is a plus
  • Experience using Microsoft 365
  • Exposure to analytical equipment and/or lab environment
  • Knowledge of laboratory safety practices
  • Certification of company training on equipment
  • Strong interpersonal skills; team player with customer satisfaction focus
  • Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and
  • concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
  • Ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role
  • The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job:
  • Regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. Occasionally
  • required to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 50 pounds, and occasionally lift or move weights up to 100 pounds.
  • Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus this role requires
 
Why Should You Apply?

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ICONMA, LLC

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