Engineering Technician

IMCS Group Inc

Aurora, CO

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JOB DETAILS

SKILLS

Administrative Skills, Alliance/Partner Marketing, Analysis Skills, Billing, Biology, Calibration, Chemistry, Communication Skills, Computer Hardware, Computer Software, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, Electricity, Electronics, Equipment Maintenance/Repair, Facilities and Maintenance, Hardware Installation, Identify Issues, Interpersonal Skills, Inventory Levels, Inventory Management, Laboratory Equipment, Laboratory Techniques, Maintenance - HVAC, Mathematics, Microsoft Product Family, Organizational Development/Management, Presentation/Verbal Skills, Preventative Maintenance, Product Support, Radiology, Refrigeration, Service Delivery, Systems Administration/Management, Team Player, Technical Support, Telecommunications Equipment, Test Equipment, Testing, Time Management, Willing to Travel, Writing Skills

LOCATION

Aurora, CO

POSTED

14 days ago

Description: Delivers service and support to our customers which includes Preventive Maintenance of PerkinElmer and/or Multivendor Products. This support will include troubleshooting and repair of minor issues related to maintenance requirements, post maintenance testing and calibration. Will need to be able to manage and build relationships with third-party vendors who will perform onsite PM's and repairs. Represents the face of PerkinElmer to the customer and drives best-in-class customer service, responsiveness and professionalism in all customer interactions.

Summary:

Delivers service and support to our customers which includes Preventive Maintenance of
PerkinElmer and/or Multivendor Products. This support will include troubleshooting and
repair of minor issues related to maintenance requirements, post maintenance testing and
calibration. Represents the face of PerkinElmer to the customer and drives best-in-class
customer service, responsiveness and professionalism in all customer interactions.

Duties and Responsibilities:
" Provide scheduled preventative maintenance for contract customer
" Drive toward zero service recalls
" Complete assigned preventive maintenance calls at customer site within prescribed
time frame and established performance standards
" Demonstrate knowledge of and adherence to service agreement provisions to
provide adequate billing information to the customer
" Educate and promote the purchase of training, support, software, laboratory
services products, consumables and field installed computer hardware/software
upgrades
" Maintain updated documentation around dispatch, inventory and service support
functions of the job
" Perform timely uploads and downloads of required data to ensure the integrity of
service system(s)
" Accountable for assigned company assets to include Tools, test equipment (MTE),
telecommunication equipment, assigned service parts inventory, etc.
" Manage appropriate levels of inventory to ensure adequate supply and records are
maintained
" Proactively develop technical and soft skills to maintain and enhance PerkinElmer s
value proposition to the customer
" Display exceptional written and verbal communication skills and actively interface
with peers and customers
" Develop organization awareness of other functional groups and product lines to
direct customers or others to appropriate resources
" Seek higher level certification through participation in company sponsored training
& development offerings
" Complete all administrative tasks to include but not limited to time reporting, LMS
trainings, etc..
" Ability to travel by air, vehicle and/or other means of transportation as business
requires
" Must have a valid driver s license; While performing the duties of this job, the
employee must safely operate a motor vehicle at all times

Basic Qualifications:
" Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics,
Engineering, Information Technology or related discipline including military
experience.
Preferred Requirements:
" Associate s degree
" Experience in HVAC, refrigeration and facilities maintenance is a plus
" Experience using Microsoft 365
" Exposure to analytical equipment and/or lab environment
" Knowledge of laboratory safety practices
" Certification of company training on equipment
" Strong interpersonal skills; team player with customer satisfaction focus
" Ability to follow written and verbal directions, read and understand technical
bulletins and service manuals, work under time constraints, maintain alertness and
concentration, work safely with potential electrical, chemical, radiologic, and
biologic hazards using universal precautions
" Ability to communicate clearly and effectively with peers, managers, customers and
other technical support professionals is critical to successful performance in this
role
" The physical demands defined are representative of those that must be met by an
employee to successfully perform the essential functions of this job: Regularly be
required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or
operate objects, tools, or controls; and reach with hands and arms. Occasionally
required to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or
move up to 50 pounds, and occasionally lift or move weights up to 100 pounds.
Specific vision abilities required by this job include close vision, color vision, and
the ability to adjust focus this role requires

Site Address:
12635 E Montview Blvd
Suite 280
Aurora, CO 80045

Custom Fields:
Name: Worker Classification
Value: External Worker MSP Staffing

About the Company

IMCS Group Inc

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