Engineering Technician

The Engineering Technician is a key support role in the Electrical Performance Products group. This is a technical role that requires extensive product knowledge, good organizational skills and good communication skills. Overall responsibility This position will serve as the primary technical resource responsible for responding to customer technical inquiries, product performance testing, process improvement, and updating technical documentation. This position will support Mar-Bals Proprietary business and will play a key role in helping to achieve our mission to grow the business through the following responsibilities: Key areas of responsibility Provide technical support to Customer Service and customers via phone, email, chat, or hubspot systems Document customer interactions, issues, and resolutions in the support system Escalate complex or unresolved issues to engineering or senior support staff Troubleshoot product issues, identify root causes, and recommend solutions Reproduce customer-reported issues for testing and validation Assist with product development, revisions and updates Create and maintain support documentation, FAQs, and knowledge base articles Assist in developing test plans, procedures, and validation protocols for new products Perform mechanical and electrical testing in accordance with established procedures Accurately record, analyze, and report test results Follow all laboratory safety guidelines and maintain a clean, organized workspace Assist EPP business unit with research, experiments, and special projects Ensure compliance with company policies, quality standards, and regulatory requirements Document procedures and maintain laboratory logs and records