ENHD Quality Assurance Specialist

ASM Research, An Accenture Federal Services Company

Olympia, WA

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JOB DETAILS

SKILLS

Administrative Skills, Agile Programming Methodologies, Analysis Skills, Coaching, Communication Skills, Compensation and Benefits, Content Management Systems (CMS), Contract Requirements, Decision Support, Employee Benefits, Federal Government, Lean Six Sigma, Lift/Move 50 Pounds, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Performance Management, Physical Demands, Presentation/Verbal Skills, Process Improvement, Quality Assurance, Regulatory Compliance, Security Clearance, Telephone Skills, United States Citizen, Willing to Travel, Writing Skills

LOCATION

Olympia, WA

POSTED

1 day ago

The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. **Key Responsibilities:** The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. To accomplish this, the QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance to standardized process requirements. Requirements involve confirming that activity efforts align with casework expectations and outcome. Activities may include discerning soft skills in phone calls and clear communication in emails. Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program. **Required minimum qualifications:** + Bachelor's Degree or equivalent OR 4 years of relevant experience in lieu of degree. + Experience following defined processes. + Must be a US Citizen Candidates that do not meet the required qualifications will not be considered **Preferred qualifications:** + Experience with CMS's 1095-A + Advanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPoint + Strong verbal and written communication skills + Familiarity with process improvement systems such as Lean Six Sigma, Agile, and others. + Experience providing data that supports project decision + Previous Federal Government experience. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 18.00 - 20.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

About the Company

ASM Research, An Accenture Federal Services Company

INDUSTRY

Other/Not Classified

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