The Enrollment Advisor serves as a resource for students navigating Pima Community College. This position responds to student inquiries via telephone, email, walk-ins, appointments, and virtually to guide students through the enrollment funnel. The areas of information include, but are not limited to: admissions, advising, assessment and testing, career services, financial aid, graduation services, new student orientation, registration, student self-service, virtual services, veteran's services, welcome desk, assisting students, employees and the public with providing advising, admissions, and registration information.
This is an in-person opportunity. The work schedule for this position is flexible and may include working evenings and weekends, and local travel.
Serves assigned student caseload to proactively reach out to newly admitted students and help them through the Enrollment Funnel
Monitors and answers student inquiries via media platforms and PCC online services. Responds via email and phone to variety of students' questions and inquiries
Researches and resolves student services complaints and concerns. Answers a variety of general inquiries and requests. Makes independent determinations and recommendations to students in accordance with guidelines prescribed by Student Affairs
Advises students on policies; procedures and processes pertaining to multiple functional areas, and targeted academic programs or student populations which include but are not limited to: academic advising, admissions/selective admissions, placement/testing; career services, general financial aid; general information regarding international student services, new student orientation; registration; retention of developmental education students, assisting students at self-service stations and with general information regarding veterans services
Navigates students through the Pima platforms, including MyPima, MyDegreePlan, and the Pima website, guides students in successful use of platforms. Trains and assists students to navigate the student portal and online student services processes
Serves as a resource for students in completing various forms and applications; helps students stay in compliance with college policies and procedures; and maintains confidential student records in compliance with Family Educational Rights and Privacy Act (FERPA)
Makes decisions or recommendations according to guidelines for financial aid and advising, evaluates unofficial academic transcripts and assists with initial degree plans, and prioritizes student service requests
Maintains up-to-date knowledge of technology in order to deliver services to future and current students. Utilizes student management software daily such as shared inboxes and same-day callback services. Participates in professional development and training as needed
Participates in transfer fairs, career fairs, additional projects or activities including training. Facilitates workshops. Recruits with local high schools, dual enrollment programs, and industry partners to support collaboration and integration of technology and experiential learning
Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments
Trains, assists, and mentors incoming student workers and staff in the enrollment processes
Makes recommendations for process changes and improvements; prepares reports and conducts data collection
Performs all other duties and responsibilities as assigned or directed by the supervisor
Bachelor's degree in related field and
One to three years of related experience and
Valid Arizona driver license
or
An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Knowledge of administrative procedures and practices
Knowledge of internal and external customer service principles and practices
Knowledge of regulatory compliance principles and practices
Skill in effective communication (both written and oral)
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in positive, productive and flexible customer service
Skill in analyzing data and drawing conclusions
Ability to apply effective and accurate data entry and typing skills
Ability to develop and maintain effective and positive working relationships
Ability to operate relevant equipment required to complete assigned
Numbers & Facts
Location
Tuscon, Arizona
Skills
Academic Adviceunmatched
Administrative Proceduresunmatched
Analysis Skillsunmatched
Career Counselingunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Data Collectionunmatched
Data Entryunmatched
Driver's Licenseunmatched
Enterprise Application Integration (EAI)unmatched
Establish Prioritiesunmatched
Family Educational Rights and Privacy Act (FERPA)unmatched
Financial Aidunmatched
Internet Portalunmatched
Internet/Online Serviceunmatched
Job Fairsunmatched
Maintenance Servicesunmatched
Mentoringunmatched
Operations Processesunmatched
Procedure Implementationunmatched
Process Improvementunmatched
Process Managementunmatched
Record Keepingunmatched
Regulatory Complianceunmatched
Reporting Skillsunmatched
Resolve Customer Issuesunmatched
Secondary Schoolunmatched
Service Deliveryunmatched
Student Servicesunmatched
Testingunmatched
Training/Teachingunmatched
Typingunmatched
University/School Policiesunmatched
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