Enrollment and Billing Representative

Highmark Inc

PA

JOB DETAILS
SKILLS
10-key (Tenkey) Numeric Keypad, Accounting, Accounts Receivable, Billing, Communication Skills, Computer Security, Corporate Policies, Customer Support/Service, Customer/Client Research, Data Entry, Detail Oriented, English Language, Facebook, Federal Laws and Regulations, Finance, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, Information/Data Security (InfoSec), Internet Security, Legal Standards, LinkedIn, Metrics, Microsoft Office, Multitasking, Organizational Skills, Problem Solving Skills, Reconciliation, Regulatory Compliance, Research Skills, Sales, Security Policy, State Laws and Regulations, Telephone Skills, United States Citizen, Willing to Travel, Work From Home, YouTube
LOCATION
PA
POSTED
3 days ago

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Enrollment and Billing Representative

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Enrollment and Billing Representative

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PA, Working at Home - Pennsylvania

Company :

United Concordia Dental

Job Description :

JOB SUMMARY

This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases. Please note that this is a 2nd Shift position from 11:30am to 8pm and candidates must be a US Citizen.

ESSENTIAL RESPONSIBILITIES

  • Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries
  • Process and maintain membership data. Manage multiple production oriented tasks and responsibilities.
  • Perform various billing, accounts receivable, and reconciliation activities.
  • Create and distribute membership/billing materials and communications to clients/members.
  • Ensures acceptable service levels, metrics, and/or other performance guarantees are met.
  • Conduct research to ensure issue resolution.
  • Other duties as assigned or requested.

EDUCATION

Required

  • High school diploma / GED

Substitutions

  • None

Preferred

  • Associates Degree in Business or a related field OR
  • Bachelor's Degree in Business or a related field

EXPERIENCE

Required

  • 3 years of related, progressive experience (exempted experience requirements effective August 2016)
  • Experience using Microsoft Office Applications
  • Experience in Billing/Enrollment and/or Customer Service

Preferred

  • Prior finance related experience
  • Prior healthcare industry experience
  • Prior Enrollment and Billing experience

LICENSES or CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS

  • Strong financial aptitude
  • Solid customer service/phone skills
  • Attention to detail
  • Organizational skills
  • 10-key data entry with both quality and speed
  • Basic accounting knowledge and ability to reconcile enrollment and/or payment information
  • Proven ability to analyze and resolve problems
  • Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
  • Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
  • Ability to take direction and to navigate through multiple systems simultaneously.
  • Ability to maintain composure under stressful and fast-paced conditions.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$19.66

Pay Range Maximum:

$27.42

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Recruitment Fraud Alert

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Job Details

  • Job category Customer Service
  • Position Type Full Time
  • Posted 07/21/2026
  • Location(s) PA, Working at Home - Pennsylvania
  • Line of Business
  • Entity
  • Recruiter
  • Hiring Manager
  • Experience Level
  • Job Family Enrollment & Billing-HM
  • Req ID J284585

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Highmark Health is an independent licensee of the Blue Cross Blue Shield Association.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.

2026 Highmark Health. All Rights Reserved.

About the Company

H

Highmark Inc

Highmark provides millions of people with the security of quality health insurance

Our history of helping families and companies with their health insurance needs dates to the 1930s, when our predecessor companies were established to help Pennsylvania's residents pay for health care.

Highmark was created in 1996 by the consolidation of two Pennsylvania licensees of the Blue Cross and Blue Shield Association — Pennsylvania Blue Shield (now Highmark Blue Shield) and Blue Cross of Western Pennsylvania (now Highmark Blue Cross Blue Shield). We are now one of the largest health insurers in the United States.

Highmark's officers and board of directors set the company's strategic direction and corporate policies. They are guided by our mission, vision and values.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Healthcare Services
FOUNDED
1996
WEBSITE
https://www.highmark.com/hmk2/index.shtml