About Mastery:
Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students.
At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices.
Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated.
Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact.
Position Summary:
The Enrollment Coordinator (EC) role is a school-based role playing an integral part of the team assisting new families to enroll at a Mastery Schools campus. The EC implements school-level enrollment processes, which could include recruitment, processing applications and offers, registration, re-enrollment, feeder engagement.
DUTIES & RESPONSIBILITIES
- Essential Job Functions:
- Facilitate new student enrollment by working with students and families to complete all stages of the process, including to obtain various documents, information, and/or applications
- Recruitment: Create or support recruitment and enrollment strategy for the school based on goals for the year; Determine marketing material needs, including swag; Produce brochures, flyers, social media posts, events, referral campaigns, and written correspondence, as needed; Facilitate positive feeder school partnerships
- Applications: Support families with application or refer to the Enrollment Support Specialists for follow up; Ensure team is knowledgeable about the application process; Review and process applications, offers, and waitlist
- Registration: Support families with the registration process in a timely manner, including providing electronic packets or in-person collection of documents; Host registration office hours; Verify all packets are complete, accurate, and compliant; Ensure all new students attend new student orientation and are up-to-date on all expectations, requirements, and school happenings
- Re-enrollment: Develop re-enrollment plan, process, and timeline for your school; Engage leadership team and school staff to drive the importance of student retention and 100% family engagement; Distribute, collect, and process re-enrollment packets and data
- Data: Ensure all school enrollment goals are met; Manage data input into enrollment trackers; Ensure only fully registered students are loaded into the student information system for scheduling; Facilitate transfer & record requests; Verify & enter data for District student information system; Implement withdraws and 10 day drop processes across systems
- Other Job Functions:
- Communicate professionally via verbal and written communications; Ensure families remain up-to-date on application processes, school events, and enrollment requirements; Answer phone and respond to inquiries by staff, parents, or patrons of the district regarding enrollment.
- Maintain a positive and professional attitude towards families at all times.
- Maintain accurate data for record-keeping in multiple software systems; Maintain confidentiality.
- Serve as an Ambassador for your campus and Mastery Schools in general, including understanding our mission, highlighting school successes, and promoting what we offer to students & families.
- Other duties as assigned by supervisor.
Qualifications:
- Customer service excellence.
- Highly motivated with strong organizational skills; able to coordinate multiple tasks at one time.
- Strong telephone and interpersonal communication skills.
- Demonstrated ability to establish and collaborate and maintain positive working relationships with students, parents, staff, co-workers, and the public.
- Creative thinker and problem solver.
- Energetic, friendly, and customer-minded.
- Self-awareness, cultural competence, and anti-racist mindset.
- Proficiency with Google Sheets and Outlook; ability to learn enrollment-related systems.
Education and Experience:
- High School Diploma or GED required;
- At least one (1) year prior experience in a high-paced customer support role (retail, call center, reception/front desk operations, etc)
- Experience working with families and individuals from diverse ethnic, racial, and socio-economic backgrounds.
Additional Skills:
- Spanish language fluency a plus
Physical Requirements:
- Ability to physically perform the essential duties of the role, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speak loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to four (4) hours looking at a computer monitor, using a keyboard/mouse and typing.
Salary and Bonus Information
- This role is eligible for a $500 signing bonus!
- New enrollment coordinators start at an hourly rate of $23.18 with Mastery offering up to $27.68, based on education and experience. Hourly rates range from $23.18 to $28.85, with growth opportunities as your career progresses.
- This is a part-time role where you will work a total of 29 hours/week, Monday-Friday.
Mastery's Benefits Package:
We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery for full-time employees), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as access to the HealthAdvocate Helpdesk to help you navigate various benefits-related topics. !
Annual Calendar:
As you plan to make Mastery your new work home, please feel free to review our
calendar here. We like to think our calendar is a benefit of working here too!
Why You Should Apply:
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.