Enrollment Counselor, Associate

The Graduate Enrollment Specialist serves as the primary Graduate College contact for prospective students and supports students throughout the enrollment journey from inquiry through onboarding. This position provides admissions and enrollment guidance, coordinates enrollment communications, manages communication workflows within Slate, and supports student engagement activities designed to foster a welcoming and informed experience.

This position also works closely with academic programs, the Graduate Admissions Team, Extended Studies, and other campus partners to ensure prospective students receive timely information, appropriate referrals, and consistent communication throughout the inquiry, application, admission, and enrollment process. Through communication, relationship-building, and enrollment support, this position contributes to Graduate College enrollment goals and student success.

The Graduate College is dedicated exclusively to graduate education and graduate student success at Boise State University, guiding students through admissions, academic policy, and degree completion while upholding program standards. As the administrative home for the university’s master’s and doctoral programs, the Graduate College supports students, faculty, and staff through collaborative, innovative approaches to scholarly research, professional development, and academic achievement.

Entry-level professional with limited or no prior experience contributing to a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision-making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.

95% of Time the position must:

Prospective Student Support & Enrollment Guidance
Serve as the primary Graduate College point of contact for prospective students.
Respond to inquiries through email, phone, virtual appointments, and other communication channels.
Provide guidance regarding graduate admissions processes, application requirements,
enrollment steps, and Graduate College resources.
Help prospective students navigate the transition from inquiry through application, admission, and enrollment.
Refer students to academic programs for discipline-specific questions related to curriculum, faculty, research opportunities, assistantships, and program expectations.
Model a positive customer service ethic in all interactions with students, faculty, staff, and campus partners.

Enrollment Communications & Student Engagement
Coordinate and execute communications supporting students from inquiry through enrollment and onboarding.
Manage communication campaigns and workflows within Slate.
Support communication personalization and engagement efforts designed to improve the prospective student experience.
Coordinate communications related to orientation, onboarding, and transition activities.
Assist in developing communication content that supports enrollment and student engagement goals.

Information Sessions, Events & Outreach
Coordinate and facilitate graduate information sessions and enrollment-related events.
Support Doctoral Recruitment Weekend communications and engagement activities.
Support communication and engagement efforts associated with the Graduate Student Ambassador program.
Collaborate with campus partners to provide prospective students with information about
graduate education opportunities and resources.
Represent the Graduate College at selected events, presentations, and outreach activities as appropriate.

CRM Operations & Communication Workflow Management
Maintain and improve communication workflows and enrollment communication processes
within Slate.
Support communication automation and campaign implementation.
Ensure communication records, workflows, and documentation are accurate and current.
Monitor communication performance and identify opportunities for improvement.
Assist with testing, troubleshooting, and quality assurance related to communication workflows.

Enrollment Data & Operational Support
Track inquiry, applicant, admitted student, and enrollment activity.
Compile reports and summaries related to enrollment communications and engagement efforts.
Monitor communication engagement metrics and student participation trends.
Identify recurring student questions, concerns, and barriers throughout the enrollment process.
Provide feedback and recommendations to support continuous improvement efforts.

Campus & Program Collaboration
Collaborate with academic programs, the Graduate Admissions Team, Extended Studies, and other campus partners to support a coordinated enrollment experience.
Serve as a resource regarding Graduate College enrollment communications, admissions processes, and student support resources.
Support implementation of initiatives outlined in Graduate College strategic enrollment, retention, and student success planning efforts.
Maintain awareness of best practices and emerging trends related to graduate enrollment communications and student engagement.

5% of Time the position must:
Perform other duties as assigned

Knowledge of admissions, enrollment, and student support processes within higher education.
Ability to communicate policies, procedures, application requirements, and enrollment information clearly and accurately to various audiences.
Strong customer service, advising, interpersonal, and relationship-building skills.
Ability to communicate effectively through individual appointments, presentations, email, phone, and virtual platforms.
Ability to manage communication workflows, maintain accurate records, and utilize CRM systems effectively.
Ability to analyze information, exercise sound judgment, and provide appropriate guidance and referrals.
Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
Ability to plan and coordinate events, information sessions, and engagement activities.
Ability to work independently and collaboratively with academic programs and campus partners.
Ability to identify student needs, recurring questions, and opportunities to improve communication and enrollment processes.
Ability to work effectively with individuals from a variety of backgrounds, experiences, and perspectives. Standards set forth by the American Association of Collegiate Registrars and Admissions Officers (AACRAO)

Bachelor’s Degree or equivalent experience

Preferred Qualifications:

Physical Demands:

Cover Letter and Resume

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/