TUW is seeking a motivated, bright and intuitive individual to join our Enrollment Counseling team. The successful candidate must be results-oriented, student-centric, and have strong communication and listening skills.
Responsibilities:Engage and serve as primary point of contact for inquiring students
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Conduct phone, chat, and emailed-based communication with prospective students
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Deliver program information and answer student questions
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Maintain effective follow-up strategies
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Identify and guide well-suited students through the admissions process: inquiry to enrollment
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Interdepartmental cooperation: Registrar, Educational Advising, Financial Aid, etc.
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Report to the Director of Enrollment Counseling
Effective communication, both written and verbal
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Excellent phone skills
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Student-focused customer service
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Excellent organizational Skills
• Proficient with all Microsoft applications
• Trainable: accepts and implements coaching and feedback
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Comfortable being measured on enrollment targets and performance metrics
• High integrity and ethical conduct
• Self-disciplined; focused; solution oriented; ability to work autonomously with a high level of initiative in order to achieve enrollment results.
• Efficient time management and prioritization skills
• Positive Attitude
• Accountable and Responsible
Required Qualifications:
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Bachelor’s degree (Required)
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3-5 years of Admissions experience (from an accredited degree-granting university)