Enrollment Counselor

Posting Details

Posting Details

Working Title Enrollment Counselor Position Number 01476A Department ODUGLOBAL ENROLLMENT Location Remote Type of Position Classified Type of Job Full Time EEO Category C Technicians Job Description

The Enrollment Counselor serves as the primary point of contact for prospective ODUGlobal students from warm handoff through class start. Using a consultative sales framework, the Counselor helps prospective students explore their educational and professional goals, determine ODU's fit, and progress through the enrollment funnel. By providing proactive, personalized guidance, Enrollment Counselors drive key performance outcomes-converting inquiries to applicants, admits to confirmations, and confirmations to class starts-while ensuring each student receives responsive and supportive service. The Enrollment Counselors collaborates with admissions, financial aid, the registrar, and academic departments to ensure a seamless enrollment experience and a successful transition to academic advising.

Type of Recruitment Knowledge, skills and abilities

• Some knowledge and understanding of consultative coaching principles, including active listening and goal clarification.
• Some knowledge and understanding of the importance of privacy and accuracy when handling student information.
• Strong customer service and consultative skill providing timely and accurate information to others.
• Possess excellent oral and written communication skills for clear and effective information delivery.
• Demonstrated strong organizational, analytical and problem-solving skills.
• Demonstrated excellent ability to manage and prioritize multiple tasks simultaneously.
• Demonstrated ability to build rapport with prospects, students, and customers by listening attentively; using problem-solving techniques; reading and interpreting complex information; relaying information effectively and professionally.
• Demonstrated ability to work cooperatively in a team environment to accomplish individual and team goals.
• Demonstrated ability to learn and leverage student enrollment technologies.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

• Considerable experience with PC-related software and information systems to include Microsoft Office products, customer relationship management (CRM) systems, instant messaging, e-mail, and web conferencing.
• Some student services experience in a higher education setting.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Some knowledge of principles and practices (NACAC, NACADA) in college student services.
• Some experience providing consultative coaching and customer service to non-traditional students in an online environment.
• Some experience providing basic curriculum guidance to college students.
• Some experience within a college admissions office is a plus.
• Some experience as an enrollment coordinator.

Conditions of Employment

This is a restricted, one-year appointment, remote position, requiring a traditional 40-hour work week. Computer equipment will be supplied for remote work; high-speed internet is the responsibility of the employee.

• The equipment provided to staff with approved telework agreements enables them to deliver vital services to University faculty, staff, and students from remote locations.
• Many of our operations can and should continue as usual, even when the main physical campus is closed.
• Therefore, all division employees with an approved telework agreement are generally expected to work during official University closures.

Annual Salary/Hourly Rate Salary range between $ - $45,000 - $51,560

Posting Detail Information

Job Requisition Number S03370 Job Open To General Public Open Date 07/13/2026 Close Date 07/17/2026 Open Until Filled No Special Instructions Summary

Please submit a complete application including a resume and cover letter by the close date to ensure your application will be considered.

Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency?

• Yes - If yes, please upload a copy of your Standard Form (SF-50)

• No

• • Do you now, or will you in the future, require sponsorship for an employment visa?

• Yes

• No

Applicant Documents

Required Documents

• Cover Letter/Letter of Application
• Resume

Optional Documents

• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter
• Standard Form 50 (SF-50)