Enrollment Manager

Enrollment Manager

Salary

$0.00 Monthly

Location

Hickory, NC

Job Type

Full-time

Job Number

FT_ENROLLMG_7.26

Department

College Access and Engagement

Opening Date

06/30/2026

Closing Date

7/20/2026 11:59 PM Eastern

• Description
• Benefits

Description

Provides enrollment, admissions, and advising services to prospective and currently enrolled students.

Supervision Received and Exercised:

Receives supervision from the Director of Enrollment Management. Exercises no supervision.

Examples of Duties

Provides interested individuals with accurate information regarding career resources, the North Carolina Residency application, the College Foundation of North Carolina application for the College, and academic advising resources.

Establishes rapport with prospective and current students through face-to-face and virtual visits, telephone interactions, and email interactions.

Provides prospective and current students with information regarding available curriculum and continuing education programs of study, including requirements for admission and completion of programs; provides general information about college courses, prerequisites, and transcript needs.

Provides general information related to all the College's academic schools but maintains specialized knowledge of at least one academic school.

Prepares and maintains a variety of reports, records, and logs beneficial to tracking the enrollment goals of the College.

Represents the College at a variety of recruitment events and activities both on- and off-campus; participates in campus tours and follow-ups.

Assists students with course schedule planning throughout their enrollment at the College; processes adds/withdrawals from courses; assists with general questions concerning payment for college.

Enters accurate student information into a variety the college databases and programs.

Attends and participates in professional group meetings and conferences; stays abreast of new trends and innovations in the fields of college admissions and academic advising.

Provides excellent customer service to students and employees.

Performs other duties as assigned.

Qualifications

Education:

A Baccalaureate degree (or higher) from an accredited college or university is required. Degrees in education, student development, or a related field are preferred. A Master's degree is preferred.

Experience:

At least two years of responsible student interaction in college admissions, registration, or academic advising is preferred. Experience with enterprise resource planning (ERP) and/or customer relationship management (CRM) software is preferred. Candidates should display effective oral and written communication skills.

Knowledge of:

• Community college mission, policies, and procedures.
• Community college student services including admissions, advising, and recruiting.
• Curriculum and continuing education program of study requirements/standards.
• Basic data analysis, statistics, and reporting skills.
• Basic principles of marketing.
• Database fundamentals and certain computer application (spreadsheet, word processing) fundamentals.
• Intervention strategies and techniques related to student support programs and student retention efforts.
• Fundamental student development theory.
• Pertinent federal, state, and local laws, codes, and regulations.
• Strategies and techniques for establishing accountability.

Ability to:

• Interact regularly and professionally with prospective and current students and colleagues.
• Communicate clearly and concisely, both orally and in writing.
• Work effectively in a team environment.
• Handle conflict in a professional manner.
• Develop and document procedures and processes.
• Access and/or enter information into ERP and CRM software.
• Maintain a high level of confidentiality.
• Prepare clear and concise reports.
• Identify/analyze issues, problems, concerns, and needs.
• Develop, plan, and implement appropriate responses and solutions.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Interpret and apply federal, state, and local policies, laws, and regulations.
• Effectively handle a work environment and conditions which involve periodically working irregular hours.

Supplemental Information

Supplemental Information:

All advertised positions are contingent upon available funding.

All employees are paid by direct deposit only.

Environmental Conditions:

The majority of work is conducted in an office environment. The position may periodically require work at irregular hours, including nights and weekends.

The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and/or extensive reading.

Physical Conditions:

Essential and other important responsibilities and duties may require maintaining physical condition necessary for walking, standing, or sitting for prolonged periods of time.

Paid Leave

Annual Leave: All Full-time, non-faculty employees earn from 10-25 days annually based on years of service and contract period.

Sick Leave: Full-time employees earn one day (8 hours) of sick leave per contract month. Sick leave from other NC State Agencies in the retirement system may be transferred to CVCC.

Institutional Holidays: In addition to the various types of leave, CVCC grants an established number of legal holidays to full-time, regular employees on an annual basis.

Health Care

Health Insurance: 2 plans are available to full-time employees. Coverage is available, at current group rates, for spouse, child, or entire family.

Dental Insurance: Available to full-time employees and any eligible dependents at current group rates.

Vision Care: Coverage is available at current group rates, for employee and any eligible dependents.

Additional Coverage for Critical Illness, Cancer, Accident, Disability, etc: Optional supplemental coverage plans are available to employees who choose to participate.

Flexible Spending Accounts: most employees can opt for pre-tax flexible spending accounts which can be used to pay for out-of-pocket medical, dental, vision or dependent care expenses.

Disability Insurance

Full-time employees are enrolled in the Disability Income Plan of North Carolina. This plan provides both short-term and long-term disability income benefits. Further information regarding plan requirements and benefits may be obtained from the Retirement Benefits Manual (see the Disability Income Plan of North Carolina section).

Retirement

NC Teachers and State Employees Retirement (TSERs): For employees assigned to work 20 hours per week or more, participation in this program is required. Employees contribute 6% of their salary, which is tax deferred. Vesting in the retirement system requires 5 years of membership.

Tax Deferred Programs: Tax-sheltering programs are available through IRS Code 125 (Cafeteria Plan), 401 (k) and 457 (Deferred Compensation).

Additional Benefits

Longevity Pay: After 10 years of creditable service, employees, receive an annual longevity payment based on years of service and annual salary.

Life Insurance: After one year of service, a Death Benefit is provided by the Retirement System. Optional life insurance coverage is also available for both employee and dependents through payroll deduction.

Employee Assistance Program: It is the policy of CVCC to provide an Employee Assistance Program (EAP) as a benefit to assist employees with personal problems that may adversely affect job performance. CVCC provides coverage for the first five visits.

Additional full-time employment benefits are included within the "Leave and Benefits" section of the CVCC Policy Manual. Please click the link below to access the CVCC Policy Manual.

https://www.cvcc.edu/About_Us/Policies-and-Procedures.cfm

Employer Catawba Valley Community College

Address 2550 Highway 70 SE

Hickory, North Carolina, 28602

Phone 828.327.7000 ext. 4277

828.327.7000 ext. 4100

Website http://www.cvcc.edu/about_us/employment/index.cfm